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 Post subject: GOW / Gehn shard
PostPosted: Mon Nov 06, 2017 8:01 pm 
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I'm having problems with the Gehn Shard. I know I should take it up with the GOW. But thats the problem. I have lost, forgot, dropped or mangled my login there, and I have requested login credentials via the lost password button.

Doing that gives me a message that they sent me an email with the good stuff.

I never get that email! It isn't in the trash, it isn't marked as junk.

It takes me forever to get into the shard, and resolving that issue will allow me to explore the new content!

It's like no one is tending the Gehn shard.

Help please,

dj


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 Post subject: Re: GOW / Gehn shard
PostPosted: Mon Nov 06, 2017 9:54 pm 
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As I understand it (and I may be wrong), your login credentials for the Gehn shard and for the GoW forums are shared between the two, so if you can get into the shard (albeit slowly) then you should also be able to use their forums.

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 Post subject: Re: GOW / Gehn shard
PostPosted: Mon Nov 06, 2017 11:21 pm 
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I understand that, but when I bring up the GS, the login hides my password. :(


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 Post subject: Re: GOW / Gehn shard
PostPosted: Tue Nov 07, 2017 9:37 pm 
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So I created a new account with a different email. Things went well, and GOW says it sent an email.... Never got it. This has shaken me so that I have now screwed up my normal email. (facepalming here).

Only thing I can think is that their system is not automatic, and they might want to control new accounts manually.


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 Post subject: Re: GOW / Gehn shard
PostPosted: Wed Nov 08, 2017 12:05 am 
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dj_ wrote:
Only thing I can think is that their system is not automatic, and they might want to control new accounts manually.
That's entirely possible - and maybe the admin has just been busy. I'd suggest trying to contact Adam via PM on this forum. And, be patient in waiting for a reply.

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 Post subject: Re: GOW / Gehn shard
PostPosted: Wed Nov 08, 2017 9:38 am 
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I think there have other people who have said they didn't receive the automated emails. There was even a time where activation emails weren't getting through a particular German webmail service (I'm not sure where you are based).

So don't take it personally!

Tai'lahr's advice about how to contact Adam is good.

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 Post subject: Re: GOW / Gehn shard
PostPosted: Thu Nov 09, 2017 7:18 pm 
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2 days since my fresh application, and no email.

Thanks Tal, I did send Adam a PM.

dj_


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 Post subject: Re: GOW / Gehn shard
PostPosted: Thu Nov 09, 2017 11:01 pm 
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After sending Adam a PM earlier today, I just received an email dated 4 days ago. I guess a personal touch was needed to move it along.

Problem is that since I requested that PW, I have requested another PW at least once, but maybe 2 more times. Each request would have killed the (new/old) one to favor the most recent one.

I thought I had given Adam a heads up on that possibility.

Sigh......


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 Post subject: Re: GOW / Gehn shard
PostPosted: Fri Nov 10, 2017 9:59 am 
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dj_ wrote:
2 days since my fresh application, and no email.

For the record, the Guild of Writers is not a business; it is run by fans, who have their own work and personal commitments.

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 Post subject: Re: GOW / Gehn shard
PostPosted: Fri Nov 10, 2017 6:08 pm 
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dj_ wrote:
Problem is that since I requested that PW, I have requested another PW at least once, but maybe 2 more times. Each request would have killed the (new/old) one to favor the most recent one.

Probably not. A new password request doesn't usually negate the existing password until you complete the process of setting a new one, although some systems will differ. You can request a password reset, then if you suddenly remember the old one you can just ignore the reset email and carry on using the old one. So multiple reset requests often don't cancel previous ones, you can respond to any of them.

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 Post subject: Re: GOW / Gehn shard
PostPosted: Sat Nov 11, 2017 12:24 am 
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They do expire after a while(normally 24 hours). This does not change what Mac said, your password should remain unchanged if you don't use it though.


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 Post subject: Re: GOW / Gehn shard
PostPosted: Mon Nov 13, 2017 12:34 am 
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Adam mentioned to me that even he couldn't get an email from the GOW when he sent himself one, and that he would have to fix something. He mentioned being busy, and commented on when he might find the time.

Most every site I have ever requested a new PW from instantly negated the old one. I have had instances where I remembered the old one (or found it written down somewhere), and the old ones never worked, if I tried them before going thru a new PW set up. I wouldn't want an old one to work if I requested a new one and if you think of all the reasons we might want a new one, you probably shouldn't want an old one to work, especially if the email is slow, and some vicious hacker is suspected.


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 Post subject: Re: GOW / Gehn shard
PostPosted: Mon Nov 13, 2017 8:43 am 
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dj_ wrote:
Most every site I have ever requested a new PW from instantly negated the old one.
Financial and e-commerce sites may do that, but phpBB (and most other forums) simply don't. They'll often deactivate the account if you change the email address on the account (because that could imply an attempt to take over the ownership) but password reset requests on the existing email address are handled very simply.

Anyway, it sounds like Adam has identified something that needs attention, so it should get sorted in due course.

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 Post subject: Re: GOW / Gehn shard
PostPosted: Tue Nov 14, 2017 4:19 pm 
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That has been my experience as well, Mac. E-commerce sites can't take any chances so have high security.


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 Post subject: Re: GOW / Gehn shard
PostPosted: Wed Nov 15, 2017 10:22 pm 
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Posts: 141
New wrinkle to this today.

GoW no longer even recognizes my email address. I found this out by requesting a fresh PW in the hope something has changed. This while I am taking detailed notes on just how long it takes me getting into the gehn shard URU and then to the City Plaza.

There is nowhere to sign up on the GuildofWriters.org site.
So far it is;

20 minutes from invoking the desktop icon to the visitor menu (where you choose which character to be)

31 minutes to Relto
3 minutes to Nexus
..... more to come but at least 32 minutes to Tokotah Alley (haven't got there yet, may be much longer)


Last edited by dj_ on Wed Nov 15, 2017 10:34 pm, edited 1 time in total.

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