shorah, shadow!!
sounds like you/your wife missed going to gahreeson to pick up the ki from the dispenser!! you'll need that to be able to go through some areas as well as to communicate with other players easily.
you can still use the chat feature, even if you don't have the ki. just type in /neighbors hello, everyone (or whatever you want to say) and hit the enter key...and your message will go to everyone that is in your neighborhood. you can also send a message to one particular person - just type in /theirname and whatever your message is and then hit the enter key and the message will be sent to that person - just make sure you've got their name spelled exactly as they have it (caps and spaces count!)
what circular room do you mean? the one with the machine on the side with the little board that shows city locations? or the one where you link in and are in a big circular room that has nothing in it but some ivy growing on the walls?
the first is nexus, and you should be able to link to your neighborhood even if you don't have a ki.
the second is where you link-in to gahreeson - just follow the signs to go to the ki dispenser and put your hand in the little depression on the left side of it. it should put the ki on your left hand. if nothing happens when you do that, you'll need to contact tech support - either through the online ticket system
http://support.urulive.com/index.php or by contacting in-game help. i'm not sure how to do that tho...maybe someone else can give instructions for how to do that without having a ki.
i've had problems getting the ki from the machine in other incarnations of the game (until uru). i've not heard of it being an issue recently tho. which doesn't mean it can't happen!!
i hope you get things straightened out!!! would love to meet up with you and your wife in the cavern!!
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ki #101936