Hi,

Can anyone help me please?

I downloaded RealMyst, and during installation I was given the opportunity to change the resolution, which I did. Since then, when I start up my computer, I get a black screen with the message "Out of Range, 91Hz - 85kHz". I tried starting in safe mode using F8 to use a fix I found on the Microsoft website, but instead of the expected Start-up menu, I get a simple Boot menu, that only gives the option of booting using the hard disk or a CD Rom, which is about as useful as a chocolate teapot.

I know my computer is working, because I can hear the jingle asking me to insert my password, which I can do, because the cursor always starts in the password window. I then hear the jingle that tells me I've logged in successfully. I just can't see anything other that this annoying message, which floats around the screen as if to taunt me.

My OS is Windows Vista Home Premium (I know, I should have upgraded to Windows 7).

Can anyone advise me on how to overcome this problem?

Thanks in anticipation.

hi red.

the F8 key is the right one to get windows boot time menu but u do it too soon so the computer reacts instead; just wait a (little) while before hit the key and that will go well

_________________
Le difficile prend du temps, l'impossible, un peu plus...

Membre du quartier Mystpedia - KI 583530
Alts : EG Jan KI 11477254 / Sleeper Jan KI 12562876

Hi Jan,

Good to hear from you. I trust you're well.

Is there a limited window (no pun intended) in which to hit F8?

I'll try what you suggest, and I'll try to be patient. It sounds a bit trial-and-error, but I'll give it a go. What have I got to lose?

I'll let you know how I get on. If I can't get it to work, I might miss the CAVCON party.

Regards,

Red

I managed to start my computer in safe mode using F8, but the fix I had was for XP I think, and not Vista. I tried a system restore, but that didn't work. I'd welcome any other suggestions.

Thanks.

Not 100% sure this will work, but it's worth a try (if you haven't already).

When in safe mode:
Click the Start Button (Windows Icon)
Click Control Panel
Under Appearance and Personalization, click "Adjust Screen Resolution"
Click the "Advanced Settings" link
Click the "Monitor" tab
Adjust the "Screen Refresh Rate" to 60 Hertz from the drop down menu
Click OK
Close out any open windows
Restart computer

Not sure if that's the problem, but that's the impression I got from the first post.
Hope it helps.

_________________
MOULa KI: 00867458
Still thinks that Myst V should be remade into a new journey in MO:ULa /opinion

You need to change your refresh rate. If you have an LCD monitor it should not be more than 60 Hertz.
For older type CRT monitors 60Hz is also a good refresh rate to start with, although these should be able to handle maybe 72 or 85.

Try to start into safe mode again, right-click an empty spot on your desktop, choose Personalize, then Display settings. While you are there check your resolution and adjust if needed.
Next click Advanced settings, then Monitor. There you can set your screen refresh rate to 60 Hertz.

Good luck.


Edit: Oops, already answered. Took a long time to start up my old Vista laptop...

_________________
D'Lanor (ɹǝʇunч puǝƃǝן uɐqɹn)

♪ KI# 33949 ♪

Thanks Guys,

I have an LCD monitor, and I already tried adjusting the refresh rate, but the only option I got in the drop down menu was 'use hardware default'.

It sounds like I'm running out of options . Any other ideas?

Thanks.

Edit: I seem to be stuck on 13 posts. I hope that's not a bad omen!

No. 13 is a lucky number ...

I'm sorry, I have no additional ideas to those already suggested ...

_________________
janaba MOULa KI #154268, Minkata KI #4525 , Gehn KI # 16392, TOC KI # 86963
MO:ULa is

Hmm.

Have you tried moving the slider?

Ok, I know, thats getting old, but I had do it.

Does your monitor have a menu/control button on it? If it does, try using it to reset it to factory defaults, if it has those buttons it should have such a setting somewhere.

It might be that your monitor went bad, with perfect timing. (I doubt realMyst is responsible)

_________________
MOULa KI: 00867458
Still thinks that Myst V should be remade into a new journey in MO:ULa /opinion

Unless you'll need a new graphics card or monitor which I don't hope/believe
something very simple will do ... Any more hints of our computer geniuses lol?...

Did you already uninstall realMyst hoping that everything will be reset to the
settings you've had before magically? ...

_________________
janaba MOULa KI #154268, Minkata KI #4525 , Gehn KI # 16392, TOC KI # 86963
MO:ULa is

Neereus wrote:

Quote:

Have you tried moving the slider?

Ok, I know, thats getting old, but I had do it.

Does your monitor have a menu/control button on it? If it does, try using it to reset it to factory defaults, if it has those buttons it should have such a setting somewhere.

What slider? My monitor does have its own control menu. I'll see if I can restore factory settings.

Quote:

It might be that your monitor went bad, with perfect timing.

I don't think it's the monitor, as it still works in safe mode. I'll hook it up to my old computer to check.

janabe1 wrote:

Quote:

Unless you'll need a new graphics card or monitor which I don't hope/believe
something very simple will do ...

Did you already uninstall realMyst hoping that everything will be reset to the
settings you've had before magically? ...

I hope it's not the graphics card or monitor

I didn't specifically uninstall it, but the shortcut to RealMyst on my desktop is missing in safe mode, but I'm not sure if this is the result of the system restore. I've not been able to start up in normal mode, so I'm not sure if RealMyst is still installed.

Thanks for your responses guys. I'm sure we'll find a solution eventually. I just hope it's in time for the CAVCON party.

sorry, i couldnt answer before

the F8 key can be used 2 times. computer boot menu (choose the HDD to boot) and immediatly again to call win boot menu

the slider neerus told u is in windows video settings, NOT in the screen settings.

cant help more for now. my main computer also has issues. have to fix this. will try to help u anyway asap...

_________________
Le difficile prend du temps, l'impossible, un peu plus...

Membre du quartier Mystpedia - KI 583530
Alts : EG Jan KI 11477254 / Sleeper Jan KI 12562876

Actually, the slider thing was a joke reference to Myst 4, sorry for the confusion.

About not seeing realMyst link in safemode. That's normal, most of my short cuts never make it to the safemode desktop.

If you have another, known working, monitor, you might try that out to rule out the graphics card being bad.

_________________
MOULa KI: 00867458
Still thinks that Myst V should be remade into a new journey in MO:ULa /opinion

Thanks for clarifying the slider, Neereus. I can see the joke now.

I restored the factory settings on my monitor, and guess what. It didn't fix the problem. My next step is to hook up another monitor to see if it has the same problem.

I'm not convinced it's a problem with the graphics card (or is that hope), as the monitor works ok in safe mode.

I'll keep searching for a solution. Meanwhile, if anyone has any other ideas, I'd be most grateful.

Hi,

A brief update. I connected my monitor to my old computer, and everything worked just fine.

I then connected an old CRT monitor to my newer computer and that worked as well. I adjusted the resolution to 1024 x 768. Still everything was ok. I shut down and reconnected my LCD monitor, and restarted, and for one brief moment, it seemed to work, until I was about to type in my windows password, when the screen went black, and the 'out of range' message reappeared. Back to the drawing board.


Edit: Success, hooray!

I hooked up my old CRT again, and updated my graphics driver. Shut down and reconnected the LCD. Restarted and set resolution and refresh rates again, and hey presto, it worked.

All is right with the world again.

/me keeps his fingers and toes crossed