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PostPosted: Sat Feb 25, 2012 5:57 pm 
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Joined: Mon Mar 15, 2010 2:36 am
Posts: 999
Location: Skydiving somewhere in Cavern
Hello,

I won't tell all the story behind this openly to all the community but will tell enough details so you can help me:

The first account I created for URU was a shared account. We were 2 using it. With the passing of time, the other explorer used his account and I kept the "common" account. That account is still linked to his email address but...his email address is no longer valid since at least 1 year, it got blocked.

I made some room in my many accounts (20 in grand total) cutting from 100 avatars to approximately 80 avatars. So I have room to switch avatars from one account to the other.

My main issue is that since it was the "original" account, it holds the infamous "Annabelle" on it. I would like to know if Cyan support can do "account switching" for avatar on request?

Is there a risk with that action?

----

I'm asking that because I had to go thru some account changes on other shards and it went all well, but here I need to move 5 avatars. I can't just move them all in 1 block. Some will have to go in 1 account, some in a 2nd account and some in a 3rd account. And there's "Annabelle" on the table too.

Thanks!

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On MOULa shard:

Annabelle 03632553 & Sophie (aka STA1) 15112736 - main public avatars
Annabot 209XXXXX - the bot


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PostPosted: Sat Feb 25, 2012 6:07 pm 
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Joined: Tue Feb 05, 2008 9:31 pm
Posts: 757
Location: Sweden
80,
C'est tout?!

Sorry! I don't know anything about account switching I just had to voice my astonishment :)

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PostPosted: Sat Feb 25, 2012 6:21 pm 
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Joined: Mon Mar 15, 2010 2:36 am
Posts: 999
Location: Skydiving somewhere in Cavern
Want an exhaustive list of them :wink: ?

Sure :D and I know all their names, I have an elephant memory

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Annabelle 03632553 & Sophie (aka STA1) 15112736 - main public avatars
Annabot 209XXXXX - the bot


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PostPosted: Sat Feb 25, 2012 7:33 pm 
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Joined: Fri Nov 10, 2006 3:05 pm
Posts: 3429
Location: Scotland
Moving avatars between accounts may be an option, but I don't know what tools Cyan have for their server to make that easy. Otherwise it probably means poking around in the vault at database level.

But I'm unsure what you really need here... If you mean that the email address is no longer active (emails get bounced) it doesn't really matter as once a MOULa account is set up the email address is really just a "username", so you could still use it, although you could run into a problem if you try to reset a password, which is what I'm thinking may be your problem? The account login details can be changed manually by Cyan, so you should be able to send in a support ticket explaining which account you want changed, and what you want the new username and password to be. You may be asked for some details to verify that you are entitled to use that account.

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PostPosted: Sat Feb 25, 2012 9:48 pm 
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Joined: Mon Mar 15, 2010 2:36 am
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Location: Skydiving somewhere in Cavern
Ok thx Mac

I'll think of it during the next few days...

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Annabelle 03632553 & Sophie (aka STA1) 15112736 - main public avatars
Annabot 209XXXXX - the bot


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