Myst Online: URU Live Forums :: View topic - "Error 16 Internet Connection" message.

Mac_Fife

Uru Live Moderator

Joined: 10 Nov 2006

Posts: 3153

Location: Scotland

Gahlen wrote:

...one player in the city was openly accusing another of causing such errors simply by being online. Is that possible?

I'd think it highly unlikely, unless that one person was intentionally using a client with "abnormal" behaviours. But even then, it seems a bit of a stretch.

_________________
Mac - MOULagain KI#00004826
In the interests of the environment, this post has been constructed entirely from recycled electrons.

AdamJohnso

Joined: 09 May 2006

Posts: 1253

Location: Milledgeville, GA

NetError 16 is "Name Lookup Failed." MOULa doesn't use any hostnames AFAIK, so I must wonder if we're misreading the error. It would make more sense if you were seeing Net Error 6 (Disconnected).

_________________

Mac_Fife

Uru Live Moderator

Joined: 10 Nov 2006

Posts: 3153

Location: Scotland

Mod Note:

I have removed a post here that named the avatar that was suggested to be a possible "cause" of the problems. We would rather that things like that are handled by raising a support ticket (http://support.cyanworlds.com/) or sending a PM to either the moderators or the admins, simply because speculation of this kind can result in a lot of bad feeling, especially if it turns out to be unrelated.

The points raised in the post will be passed to Cyan, and I thank the poster for the information provided.

_________________
Mac - MOULagain KI#00004826
In the interests of the environment, this post has been constructed entirely from recycled electrons.

Last edited by Mac_Fife on Wed Aug 17, 2011 10:07 pm; edited 1 time in total

gmz1023

Joined: 11 Aug 2006

Posts: 655

Gahlen wrote:

I'm in Germany and have just had my first ever error 16. Curiously, just before it hit me, one player in the city was openly accusing another of causing such errors simply by being online. Is that possible?

I've seen it in other games... that player would have to be hacking the server though.

_________________
Forever Forsaken
http://en.indiegogo.com/ForeverForsakenGaming

KI #12987306

PaladinOfKaos

Joined: 03 Aug 2006

Posts: 625

Unless they're either malicious or severely incompetent, it's extremely unlikely that anyone could be causing server problems simply by their presence, even if they were to appear as a bahro and make Kerath's arch do a jig.

_________________
MOULagain KI #: 66990

When I was your age, we rocket-jumped up hill both ways in boiling lava.

OHB

Joined: 10 Feb 2010

Posts: 1053

PaladinOfKaos wrote:

even if they were to appear as a bahro and make Kerath's arch do a jig.

I must have missed that one...

_________________

Click here to change my signature!
OHB

The PreacherMan

Joined: 27 Mar 2010

Posts: 19

I'm still having the same problem. Any help? What is wrong? I've tried reinstalling, deleting the TOS.txt file, reinstalled my video drivers, I still can't get in!

The PreacherMan

Joined: 27 Mar 2010

Posts: 19

Okay, I guess my brain left me, I just realized that I haven't said a word about my system specs.

Windows 7 Home Premium 64bit service pack 1
AMD Athlon II X2 215 Processor 2.70 GHz
3.00 GB RAM
NVIDIA GeForce 6150SE nForce 430
Driver version 8.17.12.8026
Broadcom 802.11n Network Adapter
Driver version 4.176.75.21

Internet Service Provider: Wildblue (Satellite Internet Provider)

Is there anything else I can post that would be helpful?

tanshin

Joined: 05 Mar 2010

Posts: 2209

Location: CT, US

I'm wondering if it's the satellite internet... Uru has been known to get funky with that.

_________________

The Public Age Project | Owner of Eastern Time Zone's Bevin

The PreacherMan

Joined: 27 Mar 2010

Posts: 19

Sorry about all of these mutiple posts, but I might (or might not) have gotten something.

I looked at the Resource Monitor and apparently, UruLauncher.exe is trying to communicate with this address: ec2-184-73-198-22.compute-1.amazonaws.com

When I put that into Firefox, it first tells me that it is an untrusted connection, when I ask it to make an exception, it takes me to a mystonline.com page that says:

"Shorah,

Currently our account creation service is temporarily unavailable. We are working hard on a solution and will resume service as soon as possible.

Please check back soon; we appreciate your patience and understanding.

Thanks for your interest in Myst Online: Uru Live!"

Does this help identify the problem?

Mac_Fife

Uru Live Moderator

Joined: 10 Nov 2006

Posts: 3153

Location: Scotland

The issues described by ThePreacherMan (problem launching URU) and by HenryMikel (Error 16 and getting dropped out of the game) seem to be two distinct problems: The Error 16 is one that we've now got a pretty good handle on the cause, but if anyone is still seeing that particular one then let me know or submit a support ticket (http://support.cyanworlds.com/).

As for ThePreacherMan, I think yours is a "local" problem: Have you tried the advice under Patcher Problems in the Common Problems and How To Solve Them
thread?

Have you ever had MOULa working before this?

Have you checked that there isn't an AV or firewall window that's popped up in the background somewhere asking for permission to connect?

BTW: The web page you're seeing by looking up the server directly is an out-of-date webpage (with a correspondingly out-of-date security certificate, hence the "Untrusted" warning in FF), and has no bearing on your problem, but at least I can confirm that your patcher is looking at the correct IP address Wink

.

_________________
Mac - MOULagain KI#00004826
In the interests of the environment, this post has been constructed entirely from recycled electrons.

The PreacherMan

Joined: 27 Mar 2010

Posts: 19

Mac_Fife wrote:

As for ThePreacherMan, I think yours is a "local" problem: Have you tried the advice under Patcher Problems in the Common Problems and How To Solve Them
thread?

Have you ever had MOULa working before this?

Have you checked that there isn't an AV or firewall window that's popped up in the background somewhere asking for permission to connect?

BTW: The web page you're seeing by looking up the server directly is an out-of-date webpage (with a correspondingly out-of-date security certificate, hence the "Untrusted" warning in FF), and has no bearing on your problem, but at least I can confirm that your patcher is looking at the correct IP address .

Yes, I've tried the suggestion listed under Patcher Problems.

Yes, I've had MOULa working before this on this computer. I'm not sure exactly how long ago I was last in the game, but the version at the time was 1.887.

There is no Anti-Virus or Firewall preventing access.

I've been guessing that it was the correct IP address, but not knowing anything about Networking, I didn't want to make assumptions. As I stated in my first post, every ~40th time or so that I try to Launch, it will start to download the updates, get about ~5MB downloaded and then crash.

Actually, it appears that at some point in my repeated attepmts, the Launcher updated itself. Now it says External version 1.902.

It still does almost nothing but crash.

Is this a latency problem? I've played, and updated, in the past on this internet connection.

Mac_Fife

Uru Live Moderator

Joined: 10 Nov 2006

Posts: 3153

Location: Scotland

The PreacherMan wrote:

Is this a latency problem? I've played, and updated, in the past on this internet connection.

Possibly

- there are some weird timing interactions that go on that can make even a good connection fail. On those rare occasion when it starts to download, roughly how long does it take to get to the 5MB/crashing stage - seconds or minutes?

You could try collecting some network traffic data so I can have a look at what's going on, but it may be a day or two before I can get to it: http://www.mcintoshuk.plus.com/Guides/MOULagainWireshark.html

_________________
Mac - MOULagain KI#00004826
In the interests of the environment, this post has been constructed entirely from recycled electrons.

Charura

Joined: 14 Oct 2009

Posts: 1186

I'm not able to log-on to the game...is the server down today?

_________________
Moul(A) Charura KI#00055400 Char Gearz KI#00706359 Cannon Belle KI#13686512 Teri Dactyl KI#12658065
_____________________________
How Many Times Does A Myst Player Play Myst Before A Myst Player Decides To Play Myst Again

johnsojc

Joined: 16 Dec 2006

Posts: 965

Location: Maryland, USA

No... it's working for me (for a change)

Topic

You can…