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 Post subject: Avatar erased
PostPosted: Fri Dec 09, 2016 10:43 am 
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Joined: Thu Nov 06, 2014 2:46 pm
Posts: 19
Shorah!

I am sharing my Moula account with a friend so he can play URU live, since creating a new account is no longer available.

The thing is, I don't know how, he erased one of my avatars 'by accident'.

Is there any possibility to get it back with the Ki number???

PLEASE I NEED YOUR HELP!

Thank you.


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 Post subject: Re: Avatar erased
PostPosted: Fri Dec 09, 2016 12:31 pm 
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Obduction Backer

Joined: Mon Oct 22, 2012 6:07 pm
Posts: 1200
Location: Central Europe
It’s unlikely, but your best bet is writing to support (support(at)cyan.com).

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 Post subject: Re: Avatar erased
PostPosted: Fri Dec 09, 2016 1:42 pm 
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Former MystOnline Moderator

Joined: Fri Nov 10, 2006 3:05 pm
Posts: 4180
Location: 56°2'26", -3°20'28"
I wouldn't say it's impossible but I suspect that reconstructing all the avatars nodes would be very difficult.

Strong words with your friend may be in order - deleting an avatar "accidentally" is relatively difficult since you get an "Are you sure?" prompt before anything happens.

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 Post subject: Re: Avatar erased
PostPosted: Sat Dec 10, 2016 1:48 am 
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Obduction Backer

Joined: Tue May 09, 2006 4:41 pm
Posts: 1676
Location: South Georgia
In my experience, it becomes very difficult to unerase deleted avatars on MOULa. Or it is from the outside, anyway. Might be easier for Cyan, but I dunno. The vault seems to forget the node tree, unfortunately.

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 Post subject: Re: Avatar erased
PostPosted: Mon Dec 12, 2016 10:33 am 
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Joined: Thu Nov 06, 2014 2:46 pm
Posts: 19
Than you to you all!

Yes, you are right Mac_Fife. I changed my password so he has no access anymore.

I will write to Cyan support. Maybe there's a chance...

Happy Christmas!!


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