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PostPosted: Tue Jun 29, 2010 7:57 pm 
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Obduction Backer

Joined: Tue May 09, 2006 6:23 pm
Posts: 4589
Location: Dutch mountains
What to do when I run into troublesome explorers (a.k.a. "Griefers") in the Cavern?
  • Most of you know the ignore tool. By adding an explorer to the Ignore list in the KI, his/her text is blocked from view and voice chat is silenced. This may be enough to cause the troublemaker to lose interest.
  • Submit a ticket at http://support.cyanworlds.com/ with the nature of the offensive behavior or alternatively by email to [email protected]. The Cyan Support team is very much alive and active. Although they are not available 24/7 they do take care of everything that comes in to support.
  • If multiple people witness this bad behavior, they should all make a report.
  • When making reports on griefer issues for yourself or on behalf of others, please include the following information:
    • Offending avatar's name (at minimum)
    • KI # (if available)
    • Chatlogs (if available)
    • Information about the offending behavior
  • Chat logs are important! Please get one (if possible) and copy it to a safe place to attach your ticket. You can start recording a chatlog by typing /startlog and end by typing /stoplog. The log will be saved in your "Documents\Uru Live\Log" (Vista, Windows 7) or "My Documents\Uru Live\Log" (Windows XP) folder.


Cyan has a Zero tolerance policy when it comes to any type of sexual harassment and associated lewd behavior - this will get a player banned on the first report. If you know of someone who has been subjected to this behavior, please encourage them submit this information directly to Cyan.


Please do not start a topic on the forums about your experience.


Thanks.
Updated Feb 27, 2012 - Mac_Fife


Last edited by veralun on Mon Feb 27, 2012 10:00 pm, edited 7 times in total.

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PostPosted: Thu Mar 12, 2015 7:25 pm 
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Former MystOnline Moderator

Joined: Fri Nov 10, 2006 3:05 pm
Posts: 4181
Location: 56°2'26", -3°20'28"
Following on from the above, please note that from September 2014 a troublemaker reporting service has been made available on the 'Play' page and is the preferred method of advising in-game griefer/harassment issues to Cyan - look for the link in the red text mid-way down the page (direct link: http://account.mystonline.com/trouble/).

The advice given above on what information to record remains the same; just use the new service instead of raising a ticket on the support site (there is no need to register an account to use the new service).

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