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PostPosted: Thu Sep 18, 2014 6:14 pm 
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Obduction Backer

Joined: Fri Dec 10, 2010 1:38 am
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Location: France
shorah to all.

I cant log in the cavern cuz of the above mentioned error

anyone else has the same trouble?

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Last edited by janeerah on Thu Sep 18, 2014 6:19 pm, edited 1 time in total.

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PostPosted: Thu Sep 18, 2014 6:19 pm 
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Joined: Sun Apr 24, 2011 12:36 am
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That would explain why it's so empty in the city.

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PostPosted: Thu Sep 18, 2014 6:24 pm 
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Joined: Fri Jan 31, 2014 12:18 am
Posts: 42
janeerah wrote:
I cant log in the cavern cuz of the above mentioned error

anyone else has the same trouble?
Yes, i can confirm. I logged out to check URU:CC installation. Now i can't login to MOULa.


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PostPosted: Thu Sep 18, 2014 7:01 pm 
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Joined: Sat Mar 08, 2014 6:41 pm
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Location: With Dark Energy
I was in for a while, logged out then could not get back in again.

"Authorisation Failed. Please try again"
"No response from server".


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PostPosted: Thu Sep 18, 2014 7:03 pm 
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Joined: Sat Dec 22, 2012 9:23 pm
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confirmed!

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Authentication failed, please try again.
No response from server


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PostPosted: Thu Sep 18, 2014 7:06 pm 
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Joined: Sat Sep 06, 2014 8:05 pm
Posts: 37
janeerah wrote:
shorah to all.

I cant log in the cavern cuz of the above mentioned error

anyone else has the same trouble?


Confirmed here too -- enormous lag started while online switching Ki display on and off -- logged out and then tried to log back in and could not -- using two different computers -- I presume from the error message that the login attempt is timing out.

John


Last edited by jalind on Fri Sep 19, 2014 6:46 pm, edited 1 time in total.

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PostPosted: Thu Sep 18, 2014 7:08 pm 
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Joined: Tue Dec 25, 2012 7:56 pm
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Location: Belgium(Fr)
Same here: Auth. failed

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PostPosted: Thu Sep 18, 2014 7:11 pm 
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Joined: Thu Sep 11, 2014 12:33 pm
Posts: 23
Location: North Carolina, US
Just tried logging in. I also get the "authentication failed" error. I'm about to submit a support ticket.

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PostPosted: Thu Sep 18, 2014 7:11 pm 
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Joined: Thu Aug 07, 2014 2:31 pm
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Location: Middle o' nowhere, Pennsylvania
Such a shame there's been so many outages lately. I've been trying to show a friend of mine the game and that hasn't been able to happen. :(

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PostPosted: Thu Sep 18, 2014 7:23 pm 
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Obduction Backer

Joined: Wed Apr 24, 2013 11:39 am
Posts: 15
Location: Netherlands
Shorah all!

A confirmation from here too. Cannot login. It said it can't find the server.

Oh dear... three days without MOULa... how I survive that? :wink:

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PostPosted: Thu Sep 18, 2014 8:21 pm 
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Joined: Wed Jan 30, 2013 11:06 pm
Posts: 33
Location: the Netherlands
Unfortunately here the same!
Noooooo!
And we were all planning to swim in Ahnonay!

Wave Bye
Lisa-maria

Keep on trying all evening ;)


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PostPosted: Thu Sep 18, 2014 9:03 pm 
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Joined: Sun Apr 24, 2011 12:36 am
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Looks like someone is swinging the four pound fine tuning hammer; says now that the servers are temporarily down.

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PostPosted: Thu Sep 18, 2014 10:42 pm 
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Joined: Tue Jan 11, 2011 9:26 pm
Posts: 2471
Location: Ontario, Canada
Has anyone sent a support ticket to Cyan?

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PostPosted: Thu Sep 18, 2014 10:46 pm 
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Joined: Tue Nov 15, 2011 6:22 pm
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Location: Tampa Bay, FL
Well, with luck, the Cyanists will have everything back up and running before they head home for the night. After all, every update is likely to have some glitches.

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PostPosted: Thu Sep 18, 2014 10:59 pm 
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Site Admin

Joined: Wed Aug 02, 2006 7:13 pm
Posts: 1064
Hi everyone,

Well, sad news. The database machine has crashed. The datacenter is in the process of recovering as much data as they can. We do have backups of the database which we are in the process of retrieving. The last backup would have happen Wednesday morning - not too far back.
The unfortunate thing is the server instance was created more than 5 years ago with deprecated technology, so it will have to be rebuilt.

So, the short answer is MOULa might be out until next week. Sorry.

Thanks,
Chogon


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