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 Post subject: Big KI issues
PostPosted: Fri Oct 19, 2018 4:41 pm 
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Joined: Tue Nov 21, 2017 7:33 am
Posts: 48
Location: Germany
Shorah Cyan :)

We have a serious KI problem - The KI is not updated - it only shows a snapshot from the moment of logging in. This problem exists as far as I can see for all players alike. On Wednesday there was a Networkerror 2 that threw all players out of the game and since then this problem exists.

(the list of players does not update. The KI indicates the current status when logging in. It remains so, it is not to see who comes or goes. You are still seeing players online that have gone long ago. And players who come new, you see only when they write to you. All players have the same problem.
Is there a solution? :?: :shock: :shock:

Thank you very much for your help :)

Minasunda
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 Post subject: Re: Big KI issues
PostPosted: Sat Oct 20, 2018 10:04 pm 
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It sounds like a server restart is needed, but it's possible that no-one from Cyan will see this until Monday.

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 Post subject: Re: Big KI issues
PostPosted: Sun Oct 21, 2018 4:44 pm 
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Joined: Fri Oct 20, 2017 1:31 pm
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Thanks for posting this for us, Mina! This really is driving everyone pretty crazy!

Terry


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 Post subject: Re: Big KI issues
PostPosted: Sun Oct 21, 2018 5:05 pm 
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Joined: Sun May 27, 2018 7:19 am
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Location: FRANCE
Thank you very much Mina, it's delirium live! :x

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 Post subject: Re: Big KI issues
PostPosted: Tue Oct 23, 2018 4:01 am 
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Joined: Fri Jan 12, 2018 12:16 am
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Visiting Aegura over the weekend, my KI seem to be work normally. It registered who was in the Age when I arrived, and tracked additional visitors who arrived and left while I was there. Text communication seemed normal. There were some folks chatting with each other about having KI troubles, but I wasn't clear from the conversation what the problems were. Am I misunderstanding Minasunda's OP?

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 Post subject: Re: Big KI issues
PostPosted: Tue Oct 23, 2018 5:21 am 
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Joined: Tue Nov 21, 2017 7:33 am
Posts: 48
Location: Germany
Everything seems to work in the same age. Except that you can not receive KI photos or KI messages. These arrive after the next log in. The Ageplayerlist seems to be ok.

But the problem described refers to the whole game - so the communication across different Ages away - that is the Buddielist.
It is frustrating for most players to be unable to respond when they are contacted - because the KI indicates that player is offline. And it's just as frustrating not to get a response :(
Also, the players remain in the Buddielist when they have left the game.

But: the good news is, Cyan is working on solving the problem and there will be a server restart as soon as the problem is located.

Minasunda
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 Post subject: Re: Big KI issues
PostPosted: Tue Oct 23, 2018 5:31 am 
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Joined: Fri Oct 20, 2017 1:31 pm
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Minasunda wrote:
But: the good news is, Cyan is working on solving the problem and there will be a server restart as soon as the problem is located.

Minasunda
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Yay! /cheer :-)


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 Post subject: Re: Big KI issues
PostPosted: Tue Oct 23, 2018 4:37 pm 
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Joined: Tue Dec 25, 2012 7:56 pm
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Location: Belgium(Fr)
The server is undergoing maintenance now :D

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 Post subject: Re: Big KI issues
PostPosted: Tue Oct 23, 2018 5:18 pm 
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Joined: Mon May 08, 2006 10:17 pm
Posts: 201
Shorah everyone!

We restarted the servers this morning to clean up the KI mess that happened with the connection issue the other day. The KIs appear to be behaving normally now.

Sorry for any inconvenience!

Tor'i

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 Post subject: Re: Big KI issues
PostPosted: Tue Oct 23, 2018 5:31 pm 
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Joined: Fri Oct 20, 2017 1:31 pm
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Tor'i wrote:
Shorah everyone!

We restarted the servers this morning to clean up the KI mess that happened with the connection issue the other day. The KIs appear to be behaving normally now.

Sorry for any inconvenience!

Tor'i


Thanks for being on top of it, Tor'i!

Terry


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 Post subject: Re: Big KI issues
PostPosted: Wed Oct 24, 2018 6:17 pm 
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Joined: Wed Dec 11, 2013 1:57 pm
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Location: France
A big thank you to you Tor'i for your devotion, everything is back in order, is great 8)

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