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TOOO
PostPosted: Wed Jan 29, 2020 2:47 pm 
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Location: Hanging around with mermaids. And still looking for the elusive Funky Bahro.
1/29/20, 9:46am

I'm getting a message that reads:

"Authentication Failed. Please try again.

Internal Error"

On both Win 7 and Win 10.

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Charura
PostPosted: Wed Jan 29, 2020 3:23 pm 
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Joined: Wed Oct 14, 2009 4:14 pm
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Same here. 1/29 10:22a.m. EST

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Tor'i
PostPosted: Wed Jan 29, 2020 6:14 pm 
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Joined: Mon May 08, 2006 10:17 pm
Posts: 210
Shorah TOOO and Charura!

Chogon is looking into the issue with the servers. Hopefully it gets resolved soon!

Best,
Tor'i

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ferret
PostPosted: Tue Feb 04, 2020 8:23 pm 
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Joined: Sat Mar 15, 2008 4:11 am
Posts: 9
Location: Other Side of the Rainbow
Haven't been able to get into the Cavern since my Win 10 upgrade. I successfully got the DirectX updates installed, and have been able to access an Uru Shard, but MOULa won't authenticate. At first, I thought this was affecting everybody, but then I found the All Guilds' Meeting summary on the Guild of Messengers' forum, which confirmed that the February 2020 meeting had indeed taken place. I don't know what fraction of us are affected, but I can't wait to get back in. If this forum is retiring to "read only" status then I guess I'll have to dig into the Discord side of the works to receive word of progress on this problem.

UruLive.Live.1.918.OpenUru=139 - External.Release
Exception type: Access violation
Call stack (14 levels):
0x00000000
0x00000000
0x00000000
0x77017B44
0x77017B74
0x74D46359
0x008A05F8
0x00464573
0x00462DFA
0x00461CD9
0x00461AAA
0x0076F15B
0x0076A2B7
0x00800942
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Jamie Marchant
PostPosted: Tue Feb 04, 2020 9:21 pm 
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Posts: 2501
Location: Ontario, Canada
With only a few days till the forums closes your probably best contacting Cyan about this.

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AdamJohnso
PostPosted: Wed Feb 05, 2020 7:41 am 
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As previously discussed here and here, you need to install the PhysX legacy driver. This was probably messed up during the Windows 10 upgrade.

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