Authentication Failed. Please try again.

TOOO · **Posted:** Wed Jan 29, 2020 2:47 pm

1/29/20, 9:46am

I'm getting a message that reads:

"Authentication Failed. Please try again.

Internal Error"

On both Win 7 and Win 10.

Charura · **Joined:** Wed Oct 14, 2009 4:14 pm **Posts:** 1773

Same here. 1/29 10:22a.m. EST

Tor'i · **Joined:** Mon May 08, 2006 10:17 pm **Posts:** 210

Shorah TOOO and Charura!

Chogon is looking into the issue with the servers. Hopefully it gets resolved soon!

Best,
Tor'i

ferret · **Posted:** Tue Feb 04, 2020 8:23 pm

Haven't been able to get into the Cavern since my Win 10 upgrade. I successfully got the DirectX updates installed, and have been able to access an Uru Shard, but MOULa won't authenticate. At first, I thought this was affecting everybody, but then I found the All Guilds' Meeting summary on the Guild of Messengers' forum, which confirmed that the February 2020 meeting had indeed taken place. I don't know what fraction of us are affected, but I can't wait to get back in. If this forum is retiring to "read only" status then I guess I'll have to dig into the Discord side of the works to receive word of progress on this problem.

UruLive.Live.1.918.OpenUru=139 - External.Release
Exception type: Access violation
Call stack (14 levels):
0x00000000
0x00000000
0x00000000
0x77017B44
0x77017B74
0x74D46359
0x008A05F8
0x00464573
0x00462DFA
0x00461CD9
0x00461AAA
0x0076F15B
0x0076A2B7
0x00800942

Jamie Marchant · **Posted:** Tue Feb 04, 2020 9:21 pm

With only a few days till the forums closes your probably best contacting Cyan about this.

AdamJohnso · **Posted:** Wed Feb 05, 2020 7:41 am

As previously discussed here and here, you need to install the PhysX legacy driver. This was probably messed up during the Windows 10 upgrade.

Authentication Failed. Please try again.

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