Stuck trying to check for patcher update

Lyssa · **Posted:** Sat Sep 29, 2007 7:09 pm

I've been trying for two days to access Uru and it comes up with the looking for a patcher update but it never starts downloading anything. I even left it running overnight with no luck.

Is anyone else having this problem? Is there a solution?

JWPlatt · **Posted:** Sat Sep 29, 2007 7:28 pm

My thought is to reboot if you have not already turned off your computer in the meantime. But check out this thread to see if it offers you a solution.

http://www.mystonline.com/forums/viewtopic.php?t=12466

Lyssa · **Posted:** Sat Sep 29, 2007 7:51 pm

Thanks, I posted a message in that thread as I've tried rebooting and checking/turning off my firewall with no success.

Calumon · **Joined:** Wed Aug 22, 2007 9:38 pm **Posts:** 1673

ive read many of a thread like this...and most people said to run in adminstartor mode.../shrug if it works...

_Calumon

mystonline1 · **Joined:** Sat Sep 29, 2007 12:24 am **Posts:** 16

I'm in the same boat as you! I can't get past the Live Update (Mac version) myself, I've chatted with GameTap and they said to submit a ticket here in Support they said they have no idea why its happening. I did submit a ticket and still have no reply from support -- I'm hoping someone gets back to me soon...

Lyssa · **Posted:** Sun Sep 30, 2007 9:18 pm

I'm already running as admin so that's not it for me

Rusty_Russell · **Posted:** Mon Oct 01, 2007 9:48 am

Lyssa, can you check that you've got both urulauncher.exe and uruexplorer.exe?

Lyssa · **Posted:** Mon Oct 01, 2007 11:00 pm

Yes, both those files are available. I even deleted the game and redownloaded it ... still won't get past checking for patcher update.

JWPlatt · **Posted:** Mon Oct 01, 2007 11:17 pm

There is a tool on this forum, somewhere, to test your connection to the Cyan servers. I will check later and give you a link unless someone would like to beat me to it. That might help narrow down the problem.

D'Lanor · **Posted:** Mon Oct 01, 2007 11:25 pm

Can you ping beta-file.urulive.com?

Open the command prompt and type: ping beta-file.urulive.com

Chaotica · **Joined:** Mon Oct 01, 2007 11:37 pm **Posts:** 3

Hiya, yeah I had this problem, it was just stuck there and didn't do anything, I ended up deleting it all and reinstalling it, (I'm new to this game too) but I found that I needed to copy the item into my applications folder and then the patcher update just started to move along =]

I hope this helps
Camilla

Lyssa · **Posted:** Tue Oct 02, 2007 2:34 am

D'Lanor wrote:

Can you ping beta-file.urulive.com?

Open the command prompt and type: ping beta-file.urulive.com

Yes, it pings just fine, no lost packets, average 108 ms

D'Lanor · **Posted:** Tue Oct 02, 2007 8:33 am

Lyssa wrote:

D'Lanor wrote:

Can you ping beta-file.urulive.com?

Open the command prompt and type: ping beta-file.urulive.com

Yes, it pings just fine, no lost packets, average 108 ms

Can you do a traceroute? At the command prompt type: tracert beta-file.urulive.com

FYI, MOUL uses port 14617. These checks will not show problems with a specific port.

Lyssa · **Posted:** Wed Oct 03, 2007 5:50 am

Tracing route to beta-file.urulive.com [64.236.117.68] over a maximum of 30 hops:

1. 1 ms 1 ms 2 ms home [192.168.0.1]
2. * * * Request timed out.
3. * * * Request timed out.
4. * * * Request timed out.
5. * * * Request timed out.

etc.

goofy · **Posted:** Wed Oct 03, 2007 6:32 am

Lyssa wrote:

Tracing route to beta-file.urulive.com [64.236.117.68] over a maximum of 30 hops:

1. 1 ms 1 ms 2 ms home [192.168.0.1]
2. * * * Request timed out.
3. * * * Request timed out.
4. * * * Request timed out.
5. * * * Request timed out.

etc.

Heh your on a network I take it? you might want to take a look at the routers firewall settings.

Stuck trying to check for patcher update

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