Common Problems and How To Solve Them

Super Gramps · **Joined:** Sun Feb 07, 2010 12:43 am **Posts:** 3

After accepting on the EULA screen, I get a black window and Error message "UruExplorer.exe Has Stopped Working". I've tried everything I have found posted here but nothing has worked.
I checked my application event logs and found;
"Faulting application UruExplorer.exe, version 0.0.0.0, time stamp 0x4b75b512, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x2f0f8569, process id 0xabc, application start time 0x01caaf687ecfdb25."
It's the same every time.
Make sense to anyone?

MarinaM · **Posted:** Wed Feb 17, 2010 1:49 am

Try this from the OP

Quote:

* The game crashes and may show a stack dump.
There is a possibility that the stack dump may be hidden behind the game window. To close the game, either Alt+Tab off the game, and back onto it (bringing the stack dump to the foreground) or press Alt+F4. You can also try to access the Task Manager, though due to the game changing the screen resolution this may be difficult. This error is most often caused by corrupted game files. Simply delete the TOS.txt file in the Uru Live directory. This will force the patcher to verify all of the files and replace any corrupted ones.

This may also be caused by a video issue. Make sure you have the latest drivers for your video card and that your card is working properly. Uru will work properly even on an Intel Integrated GMA 950, so unless you have an integrated graphics chipset more than 3-4 years old, your graphics are probably good enough, assuming they are working.

Yours doesn't appear to be a stack dump, but verifying the resources and checking drivers is a good first step.
Make sure you meet the sysreqs too

Super Gramps · **Joined:** Sun Feb 07, 2010 12:43 am **Posts:** 3

Yup, read it all. Done it all already. Oh Well...
I must be in that .000009%

Estari · **Posted:** Wed Feb 17, 2010 4:00 am

I'm having the error message too but with out using Wine

The error looks like this

Really clueless on what to do

MarinaM · **Posted:** Wed Feb 17, 2010 4:27 am

Now that one's a stack dump. Check the OP and see if it helps. Nice icon though, mine's not that hi-def :cry:

[Edit] OP == Original Post(er), the one that started the thread.

Estari · **Posted:** Wed Feb 17, 2010 4:36 am

What's the O P?

New at this

Bergenga · **Posted:** Wed Feb 17, 2010 8:02 pm

Cyan updated to 1.871.

And guess what?

Patcher works!

:wink:

ShadowNate · **Posted:** Wed Feb 17, 2010 8:05 pm

I get a "Authenication Error - password incorrect" message, since the most recent update to 1.871
And I know I am writing the right password.
Is this normal ? Does anyone else have this?

Dr Britcom Mom · **Posted:** Wed Feb 17, 2010 8:08 pm

ShadowNate wrote:

I get a "Authenication Error - password incorrect" message, since the most recent update to 1.871
And I know I am writing the right password.
Is this normal ? Does anyone else have this?

I am having the same problem. I am not happy.

Tehanu · **Posted:** Wed Feb 17, 2010 8:13 pm

ShadowNate wrote:

I get a "Authenication Error - password incorrect" message, since the most recent update to 1.871
And I know I am writing the right password.
Is this normal ? Does anyone else have this?

Exactly the same problem for me. What I am typing is definitely correct but it will not let me in >:(

*sob*

MarinaM · **Posted:** Wed Feb 17, 2010 8:18 pm

I noticed when they took down the servers last week for the big upgrade, before I got the Login Denied indicator I noticed the password box had too few dots for my password length.

You've tried retyping it though, I'm sure. Give it time to sort itself out?

Drakmyth · **Posted:** Wed Feb 17, 2010 10:43 pm

Updated incorrect patcher problem to account for patcher 1.871. If you are having difficulties logging in, please recheck the solution list.

greypiffle · **Joined:** Thu Aug 03, 2006 1:36 am **Posts:** 1477

first time in after the update today..
I got 3 clicks into "Checking for updates....." and then nothing.
I stopped the process and started it again around 20 times and it finally is actually communicating with the server.

Geran · **Posted:** Sat Feb 20, 2010 8:30 pm

Can anyone tell me where to find the uruexplorer.exe that you are supposed to delete?

It is not listed on the task manager or In the URU Live folder.

Rusty_Russell · **Posted:** Sat Feb 20, 2010 9:23 pm

That's because you're looking at application and you should be looking on the process tab.

Common Problems and How To Solve Them

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