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PostPosted: Tue May 11, 2010 9:58 pm 
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Obduction Backer

Joined: Tue May 09, 2006 5:21 pm
Posts: 2626
Location: Garland, TX - New 09/2014 KI # 60406 Moula
Hi Everyone,

There often problems people have with the game that other forum members or Mods can help you with, and we have many capable people here that are happy to do so. In an attempt to make it easier for them to help and to save everyone time we have some suggestions we'd appreciate you try before you post in the forum for help. Please read them. If you need to contact a mod directly a list of Moderators can be found here: http://mystonline.com/forums/viewtopic.php?t=7239

1. If your problem is with logging into MOULa please check the Announcements area in case the servers are down.

2. Because, many times there have been others with the same problems, and they have been addressed in the forums previously, please check this link http://mystonline.com/forums/viewtopic.php?t=19424 "Common Problems and How to Solve Them" to see if there are already posted tips that might help your situation. Please read the "general notes" as well as specific tips carefully so that you don't miss any helpful information.

3. If there is no information there that helps you, please give as much information about your problem as you can so that those who can help will know right away what is happening, and you can hopefully get your answers more quickly.

Some important things to include:

-- your Operating system and video card info
-- Patcher version
-- Error message(s) (if any)
-- MOULa install location (may be helpful in narrowing down some things)
-- If your problem is a visual one, Screenshots (if possible) in addition to description are helpful
-- Can this problem be reproduced? If yes, what action(s) trigger this problem
-- Any other things you can think of, that you feel help to explain, the more information the better :)

4. If your problem happened only once, can not be reproduced, and fixed itself, please do not post a plea for help in the Tech forum. If you want to discuss the problem please be sure you make it clear that the problem is resolved (don't want anybody to spend time on a problem that doesn't exist.)

5. Be sure the title of your post is specific to your problem. . try to identify the problem in the title, if you can


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