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 Post subject: Can't leave Relto
PostPosted: Sun Oct 23, 2011 6:13 pm 
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Joined: Mon Jul 31, 2006 12:25 pm
Posts: 6
Operating System: Windows 7
Video Card: Intel(R) HD Graphics
Patcher version 1.902

So I came back to my account after a long absence only to find I can't leave Relto. I can click on the bookshelf, but none of the books respond when clicked. Everything else on the island works just fine. My Relto book still works, but if I try to trigger the panic link by jumping off the cliff, the game crashes. I tried uninstalling and reinstalling, and changing the graphic settings to no avail. When I created a second avatar, the new one didn't have any of these problems. Has anyone else encountered this?


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PostPosted: Sun Oct 23, 2011 7:37 pm 
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Obduction Backer

Joined: Tue May 09, 2006 4:41 pm
Posts: 1711
Location: South Georgia
Avatar KI number?

It sounds like some corruption in your player vault. I can take a peek, provided said KI number.

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PostPosted: Sun Oct 23, 2011 10:12 pm 
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Joined: Mon Jul 31, 2006 12:25 pm
Posts: 6
KI number is 56299.


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PostPosted: Mon Oct 24, 2011 12:42 am 
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Obduction Backer

Joined: Tue May 09, 2006 4:41 pm
Posts: 1711
Location: South Georgia
It looks like the Neighborhood you were a member of was corrupted. I've placed you in another DRC Hood. Can you try this avatar again?

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PostPosted: Mon Oct 24, 2011 12:57 am 
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Joined: Mon Jul 31, 2006 12:25 pm
Posts: 6
Just tried. I can't access that avatar anymore. When I try, it freezes and gives me an error message:

UruLive.Live.1.902 - External.Release
Exception type: Stack overflow
Call stack (14 levels):
0x007E459D
0x007E459D
0x007E459D
0x007E459D
0x007E459D
0x007E459D
0x007E459D
0x007E459D
0x007E459D
0x007E459D
0x007E459D
0x007E4569
0x007E3189
0x008BF855

I can still access my other avatar though.


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PostPosted: Mon Oct 24, 2011 5:02 pm 
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Site Admin

Joined: Wed Aug 02, 2006 7:13 pm
Posts: 1071
This is not good. I know there are a number of people who have written tools to access the vault and I know you are only trying to help - but this is a very dangerous thing to do and a bad precedence. We could either spend donation money restoring or wiping the vault, or on updates.

aquarose: I'm afraid the only option you have left is to delete that avatar and re-create it. Sorry.


For people that are having issues on MOULa, please submit a ticket at http://support.cyanworlds.com/


Thanks,
Chogon


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PostPosted: Wed Feb 01, 2012 10:40 pm 
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Joined: Fri Mar 16, 2007 7:07 am
Posts: 15
Location: CA
Has any other fix been created for this issue other than making a new avatar? I just logged in after a few weeks away and I can't click on my books either.


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