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cave explorer
 Post subject: server down?
PostPosted: Fri Jan 26, 2018 2:18 am 
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Obduction Backer

Joined: Sat Feb 24, 2007 4:06 pm
Posts: 350
Location: Rock Island, Illinois, USA
I got into URU a short time ago. Then I got a net 6. Trying to get back in gets an error message. Is the server down?
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Tai'lahr
 Post subject: Re: server down?
PostPosted: Fri Jan 26, 2018 3:17 am 
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Obduction Backer

Joined: Thu Mar 15, 2007 6:14 pm
Posts: 4250
Location: Digging around in the dusty archives, uncovering Uru history.
I just logged in without any problem. Maybe it's still running and you need to exit it from the Task Manager?

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cave explorer
 Post subject: Re: server down?
PostPosted: Fri Jan 26, 2018 3:43 am 
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Obduction Backer

Joined: Sat Feb 24, 2007 4:06 pm
Posts: 350
Location: Rock Island, Illinois, USA
I tried again. I got this message.

Patcher update failed. Error 9, Remote Shutdown
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Artic_Wagon
 Post subject: Re: server down?
PostPosted: Fri Jan 26, 2018 6:04 am 
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Joined: Fri Oct 13, 2006 6:00 pm
Posts: 4095
cave explorer wrote:
I tried again. I got this message.

Patcher update failed. Error 9, Remote Shutdown

No problem here from Canada. Am able to access the game.

Check this post...
viewtopic.php?p=318227#p318227
at possbible fix
Spoiler: Patcher/Launcher/Updater problems
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Charura
 Post subject: Re: server down?
PostPosted: Fri Jan 26, 2018 3:22 pm 
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Obduction Backer

Joined: Wed Oct 14, 2009 4:14 pm
Posts: 1773
I can get into the game here in Ohio USA. Only thing I notice is the 'Welcome to URU' message is replaced with html gobbly-gook.

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Mac_Fife
 Post subject: Re: server down?
PostPosted: Fri Jan 26, 2018 5:13 pm 
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Joined: Fri Nov 10, 2006 3:05 pm
Posts: 4208
Location: 56°2'26", -3°20'28"
That "html gobbly-gook" (do you realise how difficult that is to type on an Android keyboard?) is a result of an update to the Support server that currently means that the usual Cavern status message isn't being served.

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cave explorer
 Post subject: Re: server down?
PostPosted: Sun Jan 28, 2018 12:14 am 
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Obduction Backer

Joined: Sat Feb 24, 2007 4:06 pm
Posts: 350
Location: Rock Island, Illinois, USA
When I try to login to URU the dark updating screen shows progress and then progress stops and I get this error message. This happens on 2 different computers. How do I debug this problem?

Network error 5, Network Connection Failed.
Protocol: Auth Server
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Artic_Wagon
 Post subject: Re: server down?
PostPosted: Sun Jan 28, 2018 2:01 am 
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Joined: Fri Oct 13, 2006 6:00 pm
Posts: 4095
cave explorer wrote:
When I try to login to URU the dark updating screen shows progress and then progress stops and I get this error message. This happens on 2 different computers. How do I debug this problem?

Network error 5, Network Connection Failed.
Protocol: Auth Server

“Error Code = 5” normally means “Access Denied”

Are you certain that you are running Uru Launcher.exe as an administrator ?
(right click "uru launcher,exe" shortcut / properties / compatibility mode tab / privilege level down below / tick box Run this program as an admistrator

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cave explorer
 Post subject: Re: server down?
PostPosted: Sun Jan 28, 2018 4:31 am 
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Obduction Backer

Joined: Sat Feb 24, 2007 4:06 pm
Posts: 350
Location: Rock Island, Illinois, USA
We finaly got both computers into URU. I have not yet put a check in the privilege box to run as administrator. I'll try that if we have continued problems.
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cave explorer
 Post subject: Re: server down?
PostPosted: Tue Feb 27, 2018 3:14 am 
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Obduction Backer

Joined: Sat Feb 24, 2007 4:06 pm
Posts: 350
Location: Rock Island, Illinois, USA
We still have to try getting in many times before we are successful.

I have set the desk top computer to log in as administrator.

Could the ISP be messing up our login attempts?
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