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Samoth
PostPosted: Mon Apr 02, 2018 6:32 pm 
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Joined: Wed Apr 24, 2013 11:39 am
Posts: 15
Location: Netherlands
Hi!
This evening (Dutch time) I was not able to enter MOULa. After the first (succesful) steps, I get a box which stated: ' Internal error ' and after that a second box that said: ' SetActivePlayer failed: internal error '. :cry:

Just to let you know...

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Samoth KI: 11427169 (nowadays only seen as Tom(Samoth) or Boywhith in Ae'gura).
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TheScar(.fr)
PostPosted: Mon Apr 02, 2018 6:47 pm 
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Joined: Mon Jun 04, 2007 9:38 pm
Posts: 317
Hi ;
a friend of mine tried to create a player account, with a new created e-mail address, she received a SMS with a code on her phone, but then she got this error:

Create Your Account
Account creation failed.
There was a problem communicating with the server
Please start over, check your details and try to submit your request again.

Can someone please, check the new player account registration server, please?
Also, http://support.cyan.com/ is off again...

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Chogon
PostPosted: Mon Apr 02, 2018 9:13 pm 
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Joined: Wed Aug 02, 2006 7:13 pm
Posts: 1071
Looks like the database connections were exhausted (not sure why). I going to reboot the MOULa servers and let the DB connections be free... and all should be good again.

Thanks,
Chogon
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Chogon
PostPosted: Mon Apr 02, 2018 9:48 pm 
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Both getting into MOULa and creating a new account should be good to go now.

Thanks,
Mark
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Samoth
PostPosted: Mon Apr 02, 2018 10:17 pm 
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Joined: Wed Apr 24, 2013 11:39 am
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Location: Netherlands
I indeed could enter MOULa now! :D
Thanks for resolving the problem so soon! :D

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Samoth KI: 11427169 (nowadays only seen as Tom(Samoth) or Boywhith in Ae'gura).
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TheScar(.fr)
PostPosted: Tue Apr 03, 2018 10:20 pm 
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My friend have been able to create her player account !
Thank you very much, Chogon. 8)

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TOOO
PostPosted: Sun Apr 22, 2018 2:24 am 
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Joined: Tue Jun 05, 2007 11:02 pm
Posts: 1491
Location: Hanging around with mermaids. And still looking for the elusive Funky Bahro.
I just bought a brand new Dell Inspiron 15 3000.
Every time I try to log into Myst Online I get:

The code execution cannot proceed because d3dx9_27.dll was
not found. Reinstalling the program may fix this problem.

I tried reinstalling and even running as administrator, but no luck.
Can you help? Thanks.

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TheScar(.fr)
PostPosted: Sun Apr 22, 2018 12:00 pm 
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:arrow: search.php?keywords=d3dx9_27.dll&terms=all&author=&sc=1&sf=all&sk=t&sd=d&sr=posts&st=0&ch=300&t=0&submit=Search

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cpt-jericho
PostPosted: Sun Apr 22, 2018 3:40 pm 
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Posts: 319
Have you tried installing DX9? It's not included in a fresh Win10 install.
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TOOO
PostPosted: Mon Apr 23, 2018 9:54 am 
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Location: Hanging around with mermaids. And still looking for the elusive Funky Bahro.
I tried Susa'n's link, and it solved the problem!

Thanks for all the suggestions!

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New to Uru? See this video.

KI numbers:
TOOO 24657
Magical Mystery TOOO 643784
Institution TOOO 816645
Karaoke TOOO 816776

~and featuring~

Murinna (the mermaid) 2484723
Mallina (the other mermaid) 3015052

Second Life: TOOO Fall
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