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 Post subject: Screenshots and Logs
PostPosted: Fri Jul 24, 2009 7:47 pm 
Site Admin

Joined: Mon May 08, 2006 10:17 pm
Posts: 210
We have added a couple new subdirectories on the ftp site for you to upload files to if needed:


The Screenshot-Misc folder was created as a place for you to share MQO images amongst the beta folks rather than posting this information in the forum. Please remember that posting any MQO images (or any other MQO files) outside of the ftp location and our ticketing system are considered a violation of the NDA.


The Support folder is to be used for placing any files (images/logs) that exceed the file size allowed by our ticketing system, DeskPro (maximum file size is 6 MB). Adding attachments to the ticket you create in DeskPro is the most ideal way submit your bug information, so if at all possible, use this means.

This folder will also be used for uploading logs for bugs found during multiplayer sessions where logs from more than one person will be needed to be attached to the same ticket. (More on this later...)

When uploading files for a ticket that has been logged, we are asking that you follow this format:

/Support/UserName/Ticket#___/ (be sure to mention in your ticket when a needed file has been put up on the ftp)

A couple of tips to keep in mind when creating files for ftp upload or for the ticketing system:

- submit screenshots in jpeg format
- submit logs in zip format

And just in case you need the ftp info:

User Name: mqobetauser
Password: [email protected]##!##


Victoria (Tor'i) Almond
QC / CS Manager
Cyan Worlds, Inc.

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