Joined: Thu Jul 23, 2009 3:52 pm
Posts: 162
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Hey guys and gals,
I would like to commend all of you for the amount of issues you are finding. There are some things in ticket writing that I feel need a little more clarification.
Tickets
This is just a reminder, but when writing a ticket, there should be one ticket per issue. Take time to evaluate what you see and what is occurring in game to make sure that there isn't more than one bug at work.
Gender of the Avatar
Some Issues are Avatar specific, meaning some bugs may only happen to the Male Avatar, and others only to the Female Avatar. Please be sure to mention the Avatar gender in your ticket.
Multiplayer
When writing a ticket, please specify if you are in your personal instance, or in a Multiplayer session. A great area to put this information is in the Description. Also, if possible, include how many other users were in your session somewhere on your ticket.
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[Description Example] Majestic Realm (Multiplayer): This is doing something it shouldn't
Logs
Using the /dumplogs command is one way to grab logs while still in game. For those who aren't familiar, you must associate a Folder after using the command: /dumplogs FolderName - you can use whatever name you want, but it should be relevant to the bug being logged. Make sure there is a space between /dumplogs and the folder name. The folder will show up in your Log folder, which is located in the MagiQuest folder in My Documents (XP and Vista Users).
Logs can also be found the the MagiQuest folder in My Documents. You will have to exit the game completely before zipping up these logs and attaching them to the ticket. Please submit complete logs, do not dissect them.
Multiplayer Logs
When grabbing Logs for Multiplayer instances, only one person needs to write a ticket. However, all other players involved should upload their logs to the ftp site with the ticket number in the description. We can then take those and combine them into the ticket. For specifics on that, Tor'i made a post that covers this if there area any questions = http://mystonline.com/forums/viewtopic.php?t=17927
Again, thanks to all and keep up the good work.
-Varga
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