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PostPosted: Wed Jul 29, 2009 1:43 am 
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Obduction Backer

Joined: Wed May 10, 2006 2:46 am
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Location: Ottawa, Canada
Submitted a ticket which says:

"Hi, i can't get past the character customization screen with nothing selectable... (I click and all I can do is move the generic male character around in place).

I've attached a jpeg, and my dxdiag (because I've upgraded my graphics card since I applied and was accepted).

Somewhat frustrating way to start ?!? Help!"


Anyone else experience this?

Thanks, RR

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PostPosted: Wed Jul 29, 2009 4:09 am 
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RR, did you finish listening to the tutorial and did you follow all the steps..including finding the gate.... Gate Number 1..??

then you should see the gate open and an image appear.

You run into the image, physically and then you will be in the first area that is open to us.....

hopefully this will help :)

PS ah, you mean the place you create the avatar? i misundersood. hmmm

dont know why you cant get past. the next stage is a tutorial. which was what i was referring to.

hopefully it is something that is fixable :)

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PostPosted: Wed Jul 29, 2009 4:26 am 
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Obduction Backer

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Thanks GG, but I heard no tutorial, chose my character name and gender, clicked OK and ended up in a blank customization screen with nothing but my generric character, only able to move in place. Can't post my jpg, (but it was submitted with the ticket).

:(

RR

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PostPosted: Wed Jul 29, 2009 4:53 am 
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glad you got a pic and sent it with your bug report. that is an odd bug. I wonder if there was some step to be completed...

i may try doing mine again to see if i can get stuck too ....

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PostPosted: Wed Jul 29, 2009 10:06 am 
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Obduction Backer

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Perhaps you can try to delete all of your files and re-download the game... Perhaps some files are missing or corrupted.

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PostPosted: Wed Jul 29, 2009 11:36 pm 
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Obduction Backer

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Tried that Erik, same result, I think maybe my avatar is borked(?)

Seems my ticket has disappeared, hmmm, well I'll re-submit when I get home this evening...

RR

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PostPosted: Thu Jul 30, 2009 12:35 am 
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I think I may have found RR_Caz's problem. The billing type was not set and it didn't think he was paid up.
Should be fixed.

--Chogon


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PostPosted: Thu Jul 30, 2009 2:26 am 
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I'm in! I'm in! Very wierd,... how a billing type error could generate graphics glitches I'll never figure out.

You are a true magi, oh Chogon!

(I checked here as soon as I got home, and I guess there's no need to submit that ticket, or should I anyway? To feed the database as it were?)

I still have the jpg if it matters at all.

Thanks, RR

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PostPosted: Thu Jul 30, 2009 3:07 am 
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Chogon wrote:
The billing type was not set and it didn't think he was paid up.

Oh, now, that's got to be the funniest glitch I've ever heard of. :lol:

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PostPosted: Thu Jul 30, 2009 4:42 am 
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there are a LOT of treasure chests around in there, with tons of shiney nice gold coins in em :)

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