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 Post subject: Log in failed
PostPosted: Tue Jan 12, 2010 10:53 am 
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I created my account with the username already inserted in grey and I chose a new password. Then I lauched the game, but at the log in screen, when I filled out my username and my new password, the log in failed. Did I miss a step somewhere? :cry:

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PostPosted: Tue Jan 12, 2010 1:42 pm 
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Obduction Backer

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Ethan: I had the same problem. It took an intervention by Chogon to get it working again. Hopefully, he'll be back online 5 hours from now - send him a PM.

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PostPosted: Tue Jan 12, 2010 1:46 pm 
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Thanks Robert! These will be the longest 5 hrs in life :lol: :lol: :lol:

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PostPosted: Tue Jan 12, 2010 2:38 pm 
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I'm having the same issue, but I sent an e-mail because that's what the e-mail notice said to do.

Quote:
If you encounter any issues please contact our customer support at [email protected].

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PostPosted: Tue Jan 12, 2010 4:24 pm 
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Site Admin

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The problem I fixed for Robert The Rebuilder was for all accounts (we have a global way of limiting types of accounts from logging in). So, any account problems after that will be about individual accounts. Since this is not like our other products that have "real" support people behind it, let me find where you can send trouble requests like this.


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Chogon


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PostPosted: Wed Jan 13, 2010 12:26 am 
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Thanks for the update!

FYI, I was also unable to log in this evening.

Cheers,

Mowog

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PostPosted: Tue Jan 19, 2010 6:40 pm 
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I'm getting "Login denied" messages just now (18:40 GMT, 10:40PST). Anyone else got problems?

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PostPosted: Tue Jan 19, 2010 6:42 pm 
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Mac Cyan has the servers down for 30 minutes per Customer Care in game
about an hour per Tye in "from the Developer"


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PostPosted: Tue Jan 19, 2010 6:44 pm 
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That would explain it then :D Couldn't see any notice on the forums.

Edit:
@Mystdee - You must have access to a forum section I can't see - The only "From the Developer" forums I see haven't had any posts this year:?

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PostPosted: Tue Jan 19, 2010 7:10 pm 
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in the MOULagain Beta section first topic . . . It's where Tye has made all the server announcements. . . .I would think all the testers should be able to see it! the messages are pretty much for the testers. . . . :lol: if not I am surprised. look again and let me know, OK?


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PostPosted: Tue Jan 19, 2010 7:32 pm 
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I don't have a "From the Developer" section in my MOULagain area either. Just three sections, General, Technical, and Bug.

Dadguy

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PostPosted: Tue Jan 19, 2010 7:38 pm 
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Yep, like dadguy all I see in the MOULAGAIN BETA section are:

MOULagain Beta General Discussion
MOULagain Beta Technical Discussion
MOULagain Beta Bug Discussion

Seems that all beta testers are equal but some are more equal than others :wink:

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PostPosted: Tue Jan 19, 2010 7:59 pm 
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Seems to me that must just be an oversight. Either that, or they're depending on Mystdee to relay pertinent info to us. ;)

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PostPosted: Tue Jan 19, 2010 8:12 pm 
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The "From the Developer" forums have different permissions so that only Cyan can post to it. So it's probably just a detail in the setup that needs correction (if it's there). It's happened before in other sections, so I wouldn't be surprised.

Reported.

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PostPosted: Tue Jan 19, 2010 8:27 pm 
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Visible now - and, yeah, some of that stuff seems to be important for us to see.

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