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PostPosted: Fri Sep 22, 2006 2:01 am 
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Joined: Wed May 17, 2006 10:12 pm
Posts: 465
Location: Mead, Wa
Hi folks,

To reduce the load on our mail server, on your e-mail inboxes, and on our Gregbert :wink:, we will no longer be sending email notifications when 'Known Issue' tickets are processed. This only applies to Known Issue tickets. You will still receive notification for Validated Bugs, Feature Requests, and if we need more information from you. Your closed tickets are still available for you to view, so if you are wondering about a specific issue that you have submitted but have not yet had a response to, you may want to log in to the support site and see if it has been closed as a Known Issue. If it's still open, it means we haven't had the pleasure of viewing it yet, and you'll have to wait in suspense a while longer. 8)

Gregbert


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PostPosted: Sat Oct 07, 2006 1:31 am 
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Joined: Wed May 17, 2006 10:12 pm
Posts: 465
Location: Mead, Wa
The issue causing outgoing emails to slow down our ticketing software has been resolved thanks to the valiant efforts of our very own kjohnson and our IT guy. Email responses will now resume for Known Issue tickets.

Gregbert


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