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PostPosted: Fri Sep 29, 2006 12:02 am 
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Joined: Wed Aug 09, 2006 12:18 am
Posts: 65
Shorah everyone,

We've written a little network diagnostic tool to help us track down the source of all those unexpected disconnects (Err 6). If you're experiencing any sort of network-related issues when playing Uru Live, please download a sneak-preview version of this tool from:

ftp://[email protected]/cyanworlds/
password: willow

filename: NetDiag.exe

Please copy it to your Uru Live program directory to ensure that it can find the additional dll files it requires.

Click on Run diagnostic tests

NetDiag.exe runs a battery of tests and then gives you the option to send your test results to us. Please send them! Click on Send Results to Cyan and then put in your email and User name. This information may be valuable in helping us track down these network issues.

Thank you,

Eric Anderson (Programmer)
aka: eap

PS: Worry not: we will never use your supplied email address for any correspondence not directly related to your network diagnostic results, nor will we give it or any other information in your results out to anyone. It's for our use only, to help get you connected to Uru (and stay connected! Hear me now Err 6! I will find you and squash you!)

UPDATE: We've taken NetDiag.exe down from the ftp site since it is now shipped with the client. Please see my post below for details.


Last edited by eap on Mon Oct 09, 2006 7:03 pm, edited 3 times in total.

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PostPosted: Fri Sep 29, 2006 3:19 am 
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Joined: Wed Aug 09, 2006 12:18 am
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If NetDiag has trouble sending your results to us, please copy/paste the contents from the "Preview" text file and email it to [email protected].

Thanks!

Eric


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PostPosted: Fri Sep 29, 2006 4:14 am 
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Cyan Employee

Joined: Tue May 09, 2006 5:21 pm
Posts: 886
A new version has been uploaded to the ftp. Please download this new version.

_________________
Ryan Warzecha (greydragon)
Obduction Project Manager


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PostPosted: Mon Oct 09, 2006 6:23 pm 
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Joined: Wed Aug 09, 2006 12:18 am
Posts: 65
I'm taking NetDiag.exe down from the ftp site since it is now included in the client update. That said, the version that shipped with the latest beta client is a little bit broken and can't connect to the auth server :oops:, so those kNetErrDisconnected errors in your results are no cause for alarm. We'll get the right version to you in the next update, if not sooner.

- eap

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Eric S. Anderson
Lead Server Engineer
Cyan Worlds, Inc.


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