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PostPosted: Wed Oct 11, 2006 8:03 am 
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Joined: Wed May 17, 2006 10:12 pm
Posts: 465
Location: Mead, Wa
Put simply, everyone is correct when it comes to the 'Priority' field. At the ticket submitting level, we want this to represent how big of a deal you feel the bug you're submitting is. It's a subjective thing - and so we've been intentionally vague about it (and I'll remain that way) because we'd rather not try to categorize how you should feel about any given bug. We've left this to your discretion on purpose.

From your tickets that we pass along, we then assign a priority to the actual bug report that we log internally. Again - it's still subjective - but at that point the priority is based on how we feel about the bug, taking into consideration your priority setting and, of course, "The Big Picture" (read: The Secret Plan et al), and all that entails.

Once it gets assigned to someone to be fixed, all bets are off as far as priority goes, and the priority then depends on their internal schedule (again, read: The Secret Plan et al).

So: When submitting a ticket, we want you to set the priority that you feel is warranted without regard to any rules or regulations. Use your gut instinct and we'll take it from there...

Gregbert


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