Request for testing and information on Random Crashes

lbell · **Joined:** Wed Aug 02, 2006 9:08 pm **Posts:** 195

Hey everyone!

We've been trying to get as much information about the random crashes that happen in the game and we need your help in narrowing it down. Could you guy post on this thread the (exact) number of crashes your getting and a brief explanation of how it happened and where you were at the time. Please reserve this thread to discussing the CTD's please. To help you along, the posts should go like this

Number of crashes Dated 12-8 :
Hours played:
Last thing I was doing before the crash:

As you go through you can edit your own thread to include more information please. This allows easier sorting of the problem for us instead of going through 18 posts from one person saying they crashed again. Example below

Number of crashes dated 12-8: 8
number of crashes dated 12-9: 9
Hours played 12-8 : 4
hours played 12-9 : 1
Last thing I was doing before a crash:
1. at the linking screen from the city to Relto
2. in the neighborhood with 10 other people dancing about and doing emotes
3. etc
4. etc

Just to help you along with this test I am going to state that we believe one of our major bugs is related to physics. Which is about everything in the game. Some things the Physics engine covers are

1. keeping avatars above the floor
2. Tracking distances between objects
3. interactions with objects / puzzles / people
4. Collisions
5. objects interactions with each other, like cones moving along the ground or hitting a wall. Baskets etc

There are a number of other things the Physics engine processes but the short list can give you some hints of how to narrow it down.

Thanks everyone

Lbell

Edit 12-8

If you happen to use anything other than XP please state that in your post. Thanks!

Edit: 12-13

I think we have enough information for now. We are now analyzing all the data and have come up with test cases to work off of. I think we may have found one issue related to linking thanks to you all. Hopefully we can get a fix ready and out to you all by Friday. we are checking some others out also. Thanks for all the help explorers!

quahog42 · **Joined:** Fri Nov 10, 2006 6:05 am **Posts:** 152

By "crashes", do you mean CTD (crash to desktops), the entire computer freezing, or the entire computer rebooting?

I've been experiencing the latter, so I'll go start counting.

SCGreyWolf · **Posted:** Fri Dec 08, 2006 8:49 pm

Number of crashes Dated 12-8 : 2

Hours played: 2

Last thing I was doing before the crash:
1: Linking from the dry cleft back to Relto after getting the tree page.
2: Linking from Neighborhood to Gahreesen to pick up KI.

chucker · **Posted:** Fri Dec 08, 2006 8:51 pm

quahog42 wrote:

By "crashes", do you mean CTD (crash to desktops), the entire computer freezing, or the entire computer rebooting?

I've been experiencing the latter, so I'll go start counting.

A freeze is not a crash, and the latter is a hardware problem (or at beast one with a driver), not a software one.

By crashes, he means crashes.

SCGreyWolf · **Posted:** Fri Dec 08, 2006 8:51 pm

NOTE: There are at least 3 copies of this same thread that say "Post them on this thread". This is very confusing. Where do you want the reports?

SCGreyWolf · **Posted:** Fri Dec 08, 2006 8:52 pm

chucker wrote:

quahog42 wrote:

By "crashes", do you mean CTD (crash to desktops), the entire computer freezing, or the entire computer rebooting?

I've been experiencing the latter, so I'll go start counting.

A freeze is not a crash, and the latter is a hardware problem (or at beast one with a driver), not a software one.

By crashes, he means crashes.

I get hard crashes, but only in my Relto. That sounds like a software problem to me.

Ashtar · **Posted:** Fri Dec 08, 2006 9:13 pm

lbell: In regards to Physics related crashes, one crash I had last night might be related. I had heard that someone had been able to walk through the fench and go up the side of the volcanoe until she fell through and panic linked. When I tried this, I got stuck at the fence where I couldn't move. Shortly thereafter, I had a CTD.

Wish I had known about this at the time then I could have provided logs, etc. I'll see if they might still be in my logs directory.

Ashtar

geekmonger · **Posted:** Fri Dec 08, 2006 9:18 pm

SCGreyWolf wrote:

chucker wrote:

quahog42 wrote:

By "crashes", do you mean CTD (crash to desktops), the entire computer freezing, or the entire computer rebooting?

I've been experiencing the latter, so I'll go start counting.

A freeze is not a crash, and the latter is a hardware problem (or at beast one with a driver), not a software one.

By crashes, he means crashes.

I get hard crashes, but only in my Relto. That sounds like a software problem to me.

Crashing into a restart can be strictly a hardware issue, but not necessarily. I have played many games more strenuous than Uru on this graphics card, yet I have had several restarts with Uru and never any before. That leads me to believe that it is the fault of the software causing the computer to restart, regardless of what the 'direct' source of the restart is.

Of course, if the program does it for some people and other people are just working their video cards too hard, that makes it tough to track the bug.

lbell · **Joined:** Wed Aug 02, 2006 9:08 pm **Posts:** 195

I posted it to both the preview and this section because not everyone has access to the beta sections and unfortunately not everyone who has the access to the beta section actually reads the preview section.

Lbell

darkstar · **Posted:** Fri Dec 08, 2006 9:19 pm

Number of crashes Dated 12-8 : 1
Hours played:2 hours
1. Last thing I was doing before the crash: using another players book to join a hood

2. Using another players relto book

TomahnaGuy · **Posted:** Fri Dec 08, 2006 9:38 pm

Number of Crashes Dated 12-8: 2
Hours Played: 2
Last thing I was doing before Crash: Linking from the city to Relto and from Teledahn to Relto.

(Just a suggestion but shouldn we specfy our OS Lbell?)

TG

lbell · **Joined:** Wed Aug 02, 2006 9:08 pm **Posts:** 195

hmm well, considering we only support XP right now. I thought I was safe to assume what the OS would be. But you are probably right. I should state that if anyone is using anything other than Xp to post it.

Lbell

chucker · **Posted:** Fri Dec 08, 2006 9:59 pm

geekmonger wrote:

Crashing into a restart can be strictly a hardware issue, but not necessarily.

A kernel crash on a modern operating system can only be caused by software that's running inside kernel space, such as device drivers. Therefore, typically, such a crash is either caused by problems with hardware itself, or with drivers for it. It is certainly not possible for a software to directly trigger such a crash. Uru does nothing anywhere close to the kernel.

Most likely, when you see the system get a kernel panic / "blue screen of death" while playing Uru, your networking, graphics or audio hardware is either damaged or has buggy device drivers.

In any case, there is next to nothing Cyan could do to prevent such failures, other than to advise people to buy higher-quality hardware.

(edit) Sorry for steering this off-topic, btw. Feel free to split/move/whatever.

jek · **Posted:** Fri Dec 08, 2006 9:59 pm

Number of crashes dated 12-8: 3
Number of crashes dated 12-9: 3
Number of crashes dated 12-10: 1
Hours played: 3.5
Hours played: 4.5
Hours played: 5
Last thing I was doing before the crash
1. Linking to a friends Relto
2. Linking to my Relto
3. Linking to a friends Relto

1. Linking to the rooftop from the bahro stone.
2. Linking back to my Relto from my neighborhood.
3. I was dropping off the ledge from the bahro cave after returning the second pole.

1. I had just finished changing the clothes of the avvie and was clicking to return to the game.

walt_scrivens · **Posted:** Fri Dec 08, 2006 10:03 pm

For walt (34924)

1.) Number of crashes dated 12-8: 1
Hours played 12-8 : 0.5

2. ) Number of crashes dated 12-0: 0
Hours played 12-9 : 2.5

Last thing I was doing before a crash:
1. at the linking screen from Relto to cleft
2. Played thru Cleft, Teledahn and Kadish with no problems

Request for testing and information on Random Crashes

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