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PostPosted: Wed Feb 10, 2010 5:26 pm 
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Joined: Mon Mar 10, 2008 11:01 pm
Posts: 64
I found out the hard way that not all ISPs are friendly to the email Cyan sends out. This would be a good place to compare notes on which ISPs/mail hosts work and which don't.


I spent the first 24 hours from the first opening of MO:ULagain waiting in vain for an email to arrive. The problem in my case was not with Cyan's server, but with my ISP; Comcast. I sent several email requests that were to go to my comcast email address, but none of them has ever made it, even to today. I switched to my yahoo account, and got the reply almost immediately. In my case it was in the normal inbox, though some have reported they had to look in their spam folder for it. But even that is better than Comcast.

WARNING --- WARNING -- WARNING --
IF YOU ARE USING A COMCAST ACCOUNT and did not receive your email from Cyan yet, you can stop waiting since you aren't going to get one at all. Open a free email account with Yahoo, or Google's Gmail seems to work well too, and you are likely to be in business the next time the Cyan servers are set to create new accounts again.

I understand that people have been having a similar problem with Hotmail.

So, let's hear from those of you that got the email. What was your ISP or mail host and what was your experience?

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PostPosted: Wed Feb 10, 2010 5:30 pm 
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Joined: Mon Jul 23, 2007 2:28 pm
Posts: 556
Location: USA
AT&T is my ISP (formally known as Bellsouth).

I got emails from Cyan within minutes for both me and my wife.

My son Zack on the other hand has a Hotmail account. He's still waiting. (however I know the trick about getting around that).

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PostPosted: Wed Feb 10, 2010 5:31 pm 
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Joined: Tue May 09, 2006 11:46 pm
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Location: The Deep Desert, Az
I have a hotmail address and got 3 emails all at the same time.
The email responder must have been ready to go up in flames by then.


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PostPosted: Wed Feb 10, 2010 5:31 pm 
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Joined: Thu Nov 29, 2007 2:02 am
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Location: Wherever my ages take me.
I use Road Runner, and never got mine. At all.

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PostPosted: Wed Feb 10, 2010 5:32 pm 
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Joined: Wed Aug 30, 2006 2:31 am
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Location: Colorado
First tried hotmail and didn't get anything then tried gmail and received an email within seconds.


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PostPosted: Wed Feb 10, 2010 5:32 pm 
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Joined: Thu Mar 15, 2007 6:14 pm
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Location: Digging around in the dusty archives, uncovering Uru history.
Jamey wrote:
I use Road Runner, and never got mine. At all.

Then, how'd you get into the cavern last night, Jamey? I think people would like to know what you did to get around the problem.

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 Post subject: e-mail response
PostPosted: Wed Feb 10, 2010 5:34 pm 
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Joined: Wed Dec 13, 2006 3:42 pm
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Location: Southern Ohio
I am Roadrunner too, I resubmitted with Gmail and got and instant response!

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PostPosted: Wed Feb 10, 2010 5:34 pm 
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Joined: Fri Feb 23, 2007 1:53 am
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I use Road Runner and Gmail and got mine instantly. Same with Hotmail.


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PostPosted: Wed Feb 10, 2010 5:35 pm 
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Location: Wherever my ages take me.
Tai'lahr wrote:
Jamey wrote:
I use Road Runner, and never got mine. At all.

Then, how'd you get into the cavern last night, Jamey? I think people would like to know what you did to get around the problem.


I indeed found a workaround.

Ok, here is what you do. If you enter in your E-mail, and it says that you've been sent an E-mail detailing how to create your account. Go to this address here

https://account.mystonline.com/SetupPas ... ct=*insert email you used to register here*

Follow the instructions. :)

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PostPosted: Wed Feb 10, 2010 7:05 pm 
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Joined: Wed May 10, 2006 10:46 am
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Location: Gainesville, FL, USA
I use Apple's MobileMe service and I got my email in seconds.

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PostPosted: Wed Feb 10, 2010 7:11 pm 
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Joined: Tue Feb 09, 2010 7:34 am
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no problems with getting the emails on Cogeco.


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PostPosted: Wed Feb 10, 2010 7:18 pm 
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Joined: Wed Aug 09, 2006 11:08 pm
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Location: Stuck in a snow bank :(
I have hotmail and got the first email no problem. Now I am not sure where I am after have given a password to the link and getting a "Sever Error".


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PostPosted: Wed Feb 10, 2010 7:36 pm 
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Joined: Fri Nov 10, 2006 3:05 pm
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jek wrote:
Now I am not sure where I am after have given a password to the link and getting a "Sever Error".

I'd suggest that when the signup pages are working again, you just try again. Either it'll work or you'll get an "account already exists" type of error. Either way, you're good.

Alternatively, you can take the positive approach and wait 'til the logins open, the just go for it with the email address and password you submitted. You'll either get "login denied" or it'll work.

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PostPosted: Wed Feb 10, 2010 7:39 pm 
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Joined: Wed Aug 09, 2006 11:08 pm
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Location: Stuck in a snow bank :(
Thanks for the good advice Mac_Fife. I will go back to watching the snow flakes going by my windows horizontally. :roll:


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PostPosted: Wed Feb 10, 2010 7:51 pm 
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i never got the email using the comcast account. re-did it with the gmail and it arrived within seconds....

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