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PostPosted: Wed Sep 15, 2010 1:00 am 
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Joined: Thu Jul 08, 2010 11:06 am
Posts: 41
Location: Australia
This is my latest from this morning. I had linked to a friends Ahnonay and he had just linked to Cathedral from Water.
This happened yesterday in another one with someone else. I want to help them but this can't keep happening.

UruExplorer Exception
Uru.Live.1.893 - External Release
Exception Type: Access Violation
Call Stack (14 Levels):
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x94058012
0x94058155
0x10079D71
0x008BF9DA
0x7C34C456
0x26F9D534
0x00462697
0x0053DF56
0x0053FBC0

I have one other from the first day when I tried twice to open in a window.
I have experienced a lot of lag and I tired to link form Ercana after AFK for extended period and could not push button on pellet machine so linked to Silo and then froze.


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PostPosted: Wed Oct 06, 2010 7:56 pm 
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Joined: Wed Oct 06, 2010 7:41 pm
Posts: 3
I'm attempting to load the game. I log in, it updates and goes to the book screen with spinning circle then this happens

Image

If I click ok on the stack error, it just remains black screen so I just force quit[/img]


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PostPosted: Sun Oct 31, 2010 7:47 pm 
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Joined: Sun Oct 31, 2010 7:36 pm
Posts: 1
I have something similar that happens after each time I log in...however the exception type is "unknown"
I'm not able to enter the game anymore because of this.

Exactly how do I send a "ticket" to the http://support.urulive.com ? - I get a 403 error when I open the link

oh and I'm using a Mac...I'm thinking that might have something to do with it, however I haven't had any issues until now


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PostPosted: Sun Oct 31, 2010 8:26 pm 
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Joined: Fri Nov 10, 2006 3:05 pm
Posts: 4202
Location: 56°2'26", -3°20'28"
The support ticket system is now located at: http://support.cyanworlds.com/index.php
This is listed on the "Play" tab.

However, in all probability, you'll get more help through these forums, especially for Mac, than through Cyan's support at this time. If you can supply any details of the error report, then I'm sure someone will be able to offer some assistance.

Edit by veralun:
The above posts were posted in this thread: http://mystonline.com/forums/viewtopic. ... highlight=
I will split and merge these posts to a more actual thread.

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In the interests of the environment, this post has been constructed entirely from recycled electrons.


Last edited by Mac_Fife on Mon Nov 01, 2010 12:01 am, edited 2 times in total.

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PostPosted: Tue Apr 19, 2011 3:24 am 
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Obduction Backer

Joined: Wed Oct 14, 2009 4:14 pm
Posts: 1762
Got one
posting stack dump here

Image

If I'm allowed....

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PostPosted: Tue Apr 19, 2011 2:48 pm 
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Obduction Backer

Joined: Sun Jan 20, 2008 2:14 pm
Posts: 902
Charura: Are you on linux/max? the image in your post certainly doesn't look like its taken on a linux box or a mac...

Windows topic is here: http://mystonline.com/forums/viewtopic.php?t=20325

Please post in the proper topic if you want the community to help you.


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PostPosted: Sun Jan 29, 2012 2:42 pm 
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Joined: Thu Jul 15, 2010 4:20 pm
Posts: 67
Location: Italy
Shorah,
my problem is a bit different from yours: Uru Live works on my Ubuntu Linux system with wine, everything works well (a bit slow but tolerable), except for my avatar's face and hands, that are actually invisible! I can only see my avatar's eyes, mouth, clothing (legs if she's wearing shorts), shoes and KI. The rest of graphics is perfect. Audio problems solved, no problems with the cursor. Is someone having the same problem?
I'm running Ubuntu Maverick 10.10, with wine 1.3.
CPU: AMD Athlon(tm) 64 Processor 3000+,
Video card Ati Radeon 9600.

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 Post subject: latest from this morning
PostPosted: Sun Jun 17, 2012 1:55 am 
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Joined: Thu Jul 08, 2010 11:06 am
Posts: 41
Location: Australia
UruLive.Live.1.912 - External.Release

Exception type: Access violation

Call stack (14 levels):

0x00464399

0x00462F18

0x00461E3A

0x0045180F

0x0058470F

0x00583170

0x0057EB0F

0x0057A0A7

0x2668DC72

0x2668C6FA

0x26696A9C

0x266310FF

0x233834BA

0x233816B4


MAC 10.6.8 2.66GHz core [email protected] 1067MHz-ddr3
I notice that when quitting, the game often just crashes. will try and remember to post the report.

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PostPosted: Tue Nov 20, 2012 2:30 am 
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Joined: Wed Jan 25, 2012 12:22 am
Posts: 17
Location: Knitting, often in Hall of Kings
Here is a stack dump from today. I'm running an older iMac with VMware. OSX 10.6.8. 2.93 GHz Intel Core 2 Duo, 4GB 1067 MHz DDR3.


URU has experienced a serious error. Please report the information below. We apologize for any inconvenience.

UruLive.Live.1.912 - External Release
Exception type: Access violation
Call stack (14 levels)
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x772D37C8
0x772D37F5
0x75713C45
0x008C05AA
0x7C34C456
0x03D48534
0x00462757




-Adar

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PostPosted: Mon Jan 14, 2013 4:01 am 
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Joined: Wed Jan 25, 2012 12:22 am
Posts: 17
Location: Knitting, often in Hall of Kings
UruLive.Live.1.912 - External.Release
Exception type: Access violation
Call stack (14 levels):
0x00554454
0x00553B16
0x0079E20E
0x006EEF4E
0x007A58DB
0x007A4E44
0x00596A13
0x0059662F
0x7C34218A
0x769DBBE4
0x76E865A6
0x76E8A4E3

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PostPosted: Mon Nov 18, 2013 9:48 am 
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Obduction Backer

Joined: Thu Oct 31, 2013 10:00 pm
Posts: 5
UruLive.Live.1.918--External.Release
Exception type: Access violation
Call stack (14 levels):
0x00000000
0x9CCED6DE
0x9CCE9ED9
0x1007DB29
0x1007DAFB
0x1007E978
0x7C3853E5
0x1007E90E
0x1003AC93
0x1003DBCC
0x1BC2B269
0x1B2D2C3C
0x1B2D2BCA

MacBook Pro, OSX 10.7.5


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PostPosted: Wed Nov 27, 2013 9:56 am 
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Obduction Backer

Joined: Thu Sep 28, 2006 6:52 am
Posts: 209
Location: Denmark
Since latest update or backroll MOUL stopped working.

Running 10.9 om MacBook Pro.

Same behaviour on my other Mac that runs 10.8

UruLive.Live.1.918--External.Release
Exception type: Access violation
Call stack (14 levels):
0x007F4AB1
0x00506A9F
0x00553B84
0x00553246
0x00455C41
0x007F4284
0x007F3E53
0x007F390E
0x007F8CB2
0x007FC0DF
0x007F9C74
0x0044ABAA
0x00754E0E
0x007F140E


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PostPosted: Sat Nov 30, 2013 3:22 am 
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Joined: Wed Nov 08, 2006 5:18 pm
Posts: 9
I'm getting the same stack dump as Jimbo, under the same circumstances (top frame 0x007F4AB1). Running 10.6.8 using Wine and the Cider wrapper.


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PostPosted: Sat Nov 30, 2013 3:54 am 
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Joined: Sat Nov 30, 2013 1:14 am
Posts: 3
Different stack dump, but same situation. Just began to not work. Running 10.9, using the Cider wrapper. I accept the ToS; it immediately crashes and I get this:

UruLive.Live.1.918 - External.Release
Exception type: Breakpoint

Call stack (14 levels):
0x7C38DB80
0x182F7534
0x00461ADB
0x006F792A
0x006E637C
0x16552317
0x169D837D
0x16543BF7
0x16542C9B
0x16528680
0x165282DD
0x126651FF
0x12670223
0x1007E0C3

EDIT: And when I took a while before closing the error message and the program, a different one popped up:

UruLive.Live.1.918 - External.Release
Exception type: (unknown)

Call stack (14 levels):
0x96C14485
0x96C145FB
0x1007DB29
0x1007DAFB
0x1007E978
0x7C385455
0x009670D1
0x009687C7
0x1653AAA9
0x1654BEE5
0x1654B009
0x100A1D39
0x1000D183
0x100A1D90

ANOTHER EDIT: And now I'm getting the same problem as Jimbo and edm. It works, goes to the black "UPDATING" page with the book and the spinning circle and whatnot. When it gets to the end, it crashes with the same stack dump as Jimbo posted above.


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PostPosted: Sun Dec 01, 2013 2:12 pm 
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Joined: Sat Jul 20, 2013 9:33 pm
Posts: 23
I am having the same situation. Running 10.6.8 using Wine and the Cider wrapper.

This may not be related but - seems like this started happening after the last MOULa restart/update Nov 25. According to the post on 'Announcements & News' the update did not go well.

-- sky


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