MOULa account creation and password reset issues

Chogon · **Joined:** Wed Aug 02, 2006 7:13 pm **Posts:** 1071

Hi Explorers,

As many of you know the MOULa self account creation process has been offline for several months now. The account creation process has been under attack and well, we are so busy with Obduction that we have not been able to fend off these attacks except to disable the process.
We are sorry if this caused you grief, please bear with us.
Please do not reply to this post asking for an account but do go to cyan support at http://support.cyan.com/

However, I would like to announce that we found a way to open up the "Password reset" without opening up the account creation. http://account.mystonline.com/accounts/reset.php

Also, we have disabled all unused accounts (accounts that were created but never logged into) and accounts that have not been used since the Sept, 2014 database crash. If you are trying to access one of these old accounts and you get the error message "Account Not Activated" then please contact support at http://support.cyan.com/.

Thanks,
Chogon

Karkadann · **Posted:** Sat Jun 11, 2016 12:31 am

TGMChrist. · **Posted:** Sat Jun 18, 2016 5:29 pm

Take it back attacker, don't attack no more the Account creation again

TOOO · **Posted:** Sat Jun 18, 2016 9:11 pm

The only explanation I can think of is that this attack was done out of sheer boredom. Either that, or by someone who decided to get revenge for having been banned.

TGMChrist. · **Posted:** Sun Jun 19, 2016 11:09 am

I hope this was not a banned player that this make. :shock:

AdamJohnso · **Posted:** Sun Jun 19, 2016 8:54 pm

Um, FYI, there are spam bots that attack any and all web forms without reservations.

Doobes2 · **Posted:** Mon Jun 20, 2016 10:55 pm

AdamJohnso wrote:

Um, FYI, there are spam bots that attack any and all web forms without reservations.

This is true. I've lost count of how many I've blocked over at the GoMe site.

Tomala · **Posted:** Mon Jun 20, 2016 11:04 pm

I still remember when they became a thing... Blocked what seemed like hundreds of thousands back in the day.

Annabelle · **Posted:** Wed Jun 22, 2016 11:38 pm

Yeah I wouldn't consider someone from sheer boredom doing such a thing... I mean you can always find something more "fun" to do in RL like looking at your computer clock and saying to yourself: "You girl you shouldn't be cooking something for supper?, it's past 7:30PM!"

I would go with a bot attack, they are built for that purpose...which bring me back to the start though why would someone...

vice1 · **Joined:** Sun Jun 19, 2016 11:08 pm **Posts:** 5

Hi !

Any way for a "new" player (returning player actually) to create a new account and enjoy the game then ?

I already posted in another thread and no need to repeat here, but basically i havent played in like 3 years and now i cant login or make a new account so i can come play again

Mac_Fife · **Posted:** Thu Jun 23, 2016 10:04 am

See the first post in this thread. If you had an account 3 years ago it probably still exists, but will have been deactivated if it hasn't been used. You just need to ask to have it reactivated.

vice1 · **Joined:** Sun Jun 19, 2016 11:08 pm **Posts:** 5

Mac_Fife wrote:

See the first post in this thread. If you had an account 3 years ago it probably still exists, but will have been deactivated if it hasn't been used. You just need to ask to have it reactivated.

ASSUMING i dont remember (as i said - thats the problem !) my old account ID, what can be done ?
I thought i can ask for a new account in a PM to Tor'i or Chogon, i dont have hopes of actually recovering my old account.
Im perfectly happy with a new account, but HOW ?

Mac_Fife · **Posted:** Fri Jun 24, 2016 4:15 pm

As I said in response to your post on this subject in the other thread, you account ID is the email address you used. Even if you don't kown exactly which email address you used, you should surely have a short list of which ones it might have been.

From what I understand, new account creation is simply not an option just now. Re-activation is, so that's the route you need to pursue.

pigbristles · **Posted:** Mon Jun 27, 2016 6:05 pm

I just heard back from Cyan Support regarding getting an old account reactivated, and they confirmed that it had been deactivated, but:

"At this time we are reviewing reactivation requests for accounts like yours. We expect to make a decision within the next few weeks regarding which accounts can be reactivated."

Jamie Marchant · **Posted:** Thu Jun 30, 2016 3:14 pm

I don't know if you've seen it or not but this is a good time to machine this:

viewtopic.php?f=36&t=28376

So I'm afraid some of you might have a long wait.

MOULa account creation and password reset issues

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