Recent update causes the game/launcher to crash

ZestyOfXeniphers · **Joined:** Wed Nov 23, 2011 6:54 pm **Posts:** 584

pizza ? beer ? :shock:

well, i would like something too. how about chocolate ? a small one, the smallest you have ............ :lol:

TrapperDave · **Posted:** Fri Nov 18, 2016 12:35 pm

hmmm The cavern seems to be up one minute and down the next? Last couple of days I can get in with the old computer running WIN XP OS with no problem.
But it is mostly a "No Go" with WIN 10, the launcher just crashes down on update.
The strange thing with WIN XP launcher there is no Cavcon status showing, but still able to log in ?
What would be the difference between: WIN XP VS. WIN 10 ?
Chocolate sounds more inviting than the launcher

korovev · **Posted:** Fri Nov 18, 2016 1:03 pm

See this post.

With XP that error didn’t usually cause a crash, while later versions are more strict.

Davide · **Joined:** Wed Mar 30, 2016 10:51 pm **Posts:** 52

I can only enter the game running the Skydiving client on my Windows 7 laptop.
Nothing seems to work if I run Windows 10 (if I set compatibility mode for the MOULa launcher to Windows XP the game loads but an error window opens and takes the focus).

[Reveal] Spoiler: Error message

UruLive.Live.1.918.OpenUru#131 - External.Release
Exception type: Access violation
Call stack (14 levels):
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x774D06E4
0x774D0719
0x773062C4
0x7C34940F
0x00461684

karel · **Posted:** Fri Nov 18, 2016 4:59 pm

I can get in OK

with Win 10 using an internal MOUL client (Like Mr Magic uses) But the normal external client does not appear to be talking to the Login Authorisation Servers so will not run properly.

Chogon · **Joined:** Wed Aug 02, 2006 7:13 pm **Posts:** 1071

The support.cyan.com is now online, albeit not functioning fully. But enough of it is functioning to get the status message to the MOULa launcher... albeit an old message. So, you should be able to get into MOULa with an external client now.

As far as support.cyan.com - it went through a tragic database crash and was not able to be restored. For now, please just send emails to [email protected] for support.

BTW, thanks for the virtual beer and pizza!

Thanks,
Chogon

cpt-jericho · **Posted:** Fri Nov 18, 2016 10:16 pm

Thanks for fixing things.

ZestyOfXeniphers · **Joined:** Wed Nov 23, 2011 6:54 pm **Posts:** 584

Chogon wrote:

The support.cyan.com is now online, albeit not functioning fully. But enough of it is functioning to get the status message to the MOULa launcher... albeit an old message. ............
Chogon

ah, that's the reason why the CavCon level is back to 1.4. it's an old log-in screen message.

thank you for fixing the problem and good luck with the rest that is still to be done ...........

JWPlatt · **Posted:** Sat Nov 19, 2016 3:40 pm

Backups!

Triver · **Joined:** Wed Jun 24, 2009 2:40 pm **Posts:** 11

I can confirm that the game properly launches again after checking if support.cyan.com is available.

In addition to that the game updated again but there don't seem to be any changes in the ReleaseNotes.txt...

Did it just download/install the same update as before or is it a newer one that doesn't list changes (and possibly addresses the crash when the server isn't available)?

Mac_Fife · **Posted:** Sun Nov 20, 2016 11:21 am

I don't believe the Release Notes are routinely updated unless there's something significant that you need to know about. The last couples of updates were just to add a new T-shirt design and then to add the same design on a long sleeved shirt. You likely just picked up the latter of these.

Recent update causes the game/launcher to crash

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