Account reactivation

Elessar · **Joined:** Sat Feb 08, 2014 11:21 pm **Posts:** 2

I haven't played URU since 2014, and I thought that I'd come back and check it out again. However, I'm getting the message "Account not activated" when I try to login. I've tried a password reset, which works fine, but I'm still getting the message. I'm not able to create a new account, because the website tells me that I've already created an account with my email address.

Would it be possible to have my account reactivated?

(I've tried going to both support.cyanworlds.com and support.cyan.com, neither of which seem to be up at the moment.)

Thank you!

janeerah · **Posted:** Thu May 10, 2018 11:10 am

you can PM T'ori in here (memberlist.php?mode=viewprofile&u=3)
and ask for that

Chogon · **Joined:** Wed Aug 02, 2006 7:13 pm **Posts:** 1057

What you need to do is use the Upgrade feature https://account.mystonline.com/accounts/index.php?action=upgrade

Thanks,
Chogon

Eleri · **Posted:** Thu May 10, 2018 8:09 pm

I think we broken the account & support pages with the influx of people from the Kickstarter AMA this afternoon. Oops.

Vitebsk66 · **Joined:** Sat May 12, 2018 9:51 pm **Posts:** 1

I'm having the same issue. I've even tried the upgrade feature, but to no avail. Suggestions?

Chogon · **Joined:** Wed Aug 02, 2006 7:13 pm **Posts:** 1057

The upgrade feature does work and is being used successfully.
Please PrivateMessage me with your account name and what exactly is not working for you (such as is there an error message?). And I'll look to see what is going on.

Thanks,
Chogon

Chogon · **Joined:** Wed Aug 02, 2006 7:13 pm **Posts:** 1057

It looks like there is a compatibility problem using Chrome on Windows and the MOULa Account system, in particular the mobile/cell phone interface.
I will take a look at this in the future. In the meantime, if you are on Windows, please use a different browser to access the account system. Edge does appear to work.

Thanks,
Chogon

TheScar(.fr) · **Posted:** Fri May 18, 2018 5:02 pm

In another side, using Mozilla Firefox to upgrade my account, I never received anything on my cellphone.
I sent you a PM asking you if it was normal, but you didn't answered.

dnisis · **Joined:** Tue May 16, 2006 4:16 am **Posts:** 8

Chogon: I would like to reactivate my URU account, but I can't receive texts on my phone. What will I need to do?

edit: I wrote an email to [email protected]

Jamie Marchant · **Posted:** Sun May 20, 2018 2:47 pm

You have 2 options:
1. Wait for Cyan to get back to you.
2. Use a friend's phone that can get texts.

Chogon · **Joined:** Wed Aug 02, 2006 7:13 pm **Posts:** 1057

Jamie Marchant wrote:

You have 2 options:
1. Wait for Cyan to get back to you.
2. Use a friend's phone that can get texts.

Caveat on using a friend's phone.
That would need to be a *very* close friend because if you need to reset your password you need to have access to *that* phone again. Also, your friend with the phone could reset your password on you and take control of your account.

--Chogon

Jamie Marchant · **Posted:** Tue May 22, 2018 7:04 pm

Oh did not think that idea through, thanks Chogen for correcting my oversight. I think you have little choice but to wait for Cyan to get back to you if they have not done so already.

You can read more about this issue here:
viewtopic.php?f=40&t=28694

Remember Cyan says they may be other authentication methods in the future.

djay4487 · **Joined:** Tue Aug 28, 2018 11:01 pm **Posts:** 1

but what if you dont have a phone?

Jamie Marchant · **Posted:** Tue Sep 04, 2018 2:27 pm

Then you must contact Cyan and explain the situation than wait patiently for a response.

Account reactivation

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