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| Obduction Backer |
Joined: Sun May 14, 2006 10:27 pm
Posts: 452
Location: stuck inside of Mobile... .
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I had good luck tonight logging in to GT, but last night was a different story.
Lost my internet connection entirely about midnight here in the US (Central time zone).
After a couple of calls to Comcast, who has taken over the local city sanctioned cable monopoly contract from Time Warner about three weeks ago, I finally got a tech support who knew what was happening and was willing to talk frankly about it.
It seem that with the Adelphia bankruptcy, Comcast and TW were each given about half of the old Adelphia markets/accounts. Then, Comacast and TW horsetraded some of the territories/accounts to better fit their existing networks.
In my area, TW traded its franchise for cable to Comcast.
Last night Comcast switched over about 75,000 accounts from the old TimeWarner or Adelphia gear to their own, putting those accounts offline for an indefinite period until the transistion, including all of the billing data, was installed. Apparantly, this continuing series of transitions each night has not only caused individual customer outages for several hours at a time, but, and you will love this, so fouled up the billing that the initial message on the Comcast menu is an apology for fouling up their most recent billing. As I understand it, they are switching like 5,000 accounts in various markets per night, so as not to cause too much of a customer uproar in any one market during any switchover period. This could explain, for example, some folks in the same town losing connection while their neighbors down the street don't miss a beat.
The point being, that if you have experienced brief to lengthy cable internet outages over the past few days, it may be due to TW and Comcast switching over accounts and causing a ripple effect in all US cable connections.
Don't know if those of you who have experience recent interruptions in your ablility to log on to GT are cable users and if so are former Adelphia, Comcast or TW customers, but if so, that may be an explantion.
Obviously, if you could post here, or otherwise get online, except for GT, this was NOT your issue.
The good news is that this evening, after I got home from work, everything was back to normal and humming along very nicely. Not sure when, exactly, the service was restored, but it was still out when I left for work this morning.
FWIW.
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