It is currently Tue Dec 11, 2018 4:21 am

All times are UTC




Post new topic Reply to topic  [ 18 posts ]  Go to page 1, 2  Next
Author Message
PostPosted: Tue Jun 26, 2018 6:32 am 
Offline

Joined: Thu Apr 10, 2008 9:32 am
Posts: 621
Location: Southern California
June 25, 2018, 11:31 p.m. PDT

When I try to log in, I get "Authentication Failed. Please try again. Internal Error."

Any advice?

_________________
Susa'n KI#1040105 (member Shorah gah bigtotee's Hood)


Top
 Profile  
Reply with quote  
PostPosted: Tue Jun 26, 2018 6:34 am 
Offline

Joined: Wed Jan 05, 2011 2:37 pm
Posts: 250
Location: Tokyo, Japan
Me too... :(

June 26, 2018, 15:34 JST


Top
 Profile  
Reply with quote  
PostPosted: Tue Jun 26, 2018 6:36 am 
Offline

Joined: Thu Apr 10, 2008 9:32 am
Posts: 621
Location: Southern California
Chiro wrote:
Me too... :(

June 26, 2018, 15:34 JST
Bah! :(

EDITED TO ADD: I submitted a ticket to Cyan.

_________________
Susa'n KI#1040105 (member Shorah gah bigtotee's Hood)


Top
 Profile  
Reply with quote  
PostPosted: Tue Jun 26, 2018 6:48 am 
Offline

Joined: Tue Dec 25, 2012 7:56 pm
Posts: 208
Location: Belgium(Fr)
Same here. We are waiting for server maintenance. :wink:

_________________
Image
# Ki: 19032
Uru Magic Worlds on Facebook


Top
 Profile  
Reply with quote  
PostPosted: Tue Jun 26, 2018 6:49 am 
Offline

Joined: Thu Apr 10, 2008 9:32 am
Posts: 621
Location: Southern California
Mister Magic wrote:
Same here. We are waiting for server maintenance. :wink:
Merci, Michel!

_________________
Susa'n KI#1040105 (member Shorah gah bigtotee's Hood)


Top
 Profile  
Reply with quote  
PostPosted: Tue Jun 26, 2018 9:36 am 
Offline
Obduction Backer

Joined: Tue Jun 05, 2007 11:02 pm
Posts: 1465
Location: Hanging around with mermaids. And still looking for the elusive Funky Bahro.
6/26/2018
5:34 AM (EST)

Authentication Failed. Please try again.
Internal Error

_________________
New to Uru? See this video.

KI numbers:
TOOO 24657
Magical Mystery TOOO 643784
Institution TOOO 816645
Karaoke TOOO 816776

~and featuring~

Murinna (the mermaid) 2484723
Mallina (the other mermaid) 3015052

Second Life: TOOO Fall


Top
 Profile  
Reply with quote  
PostPosted: Tue Jun 26, 2018 10:13 am 
Offline
Obduction Backer

Joined: Wed Nov 23, 2011 6:54 pm
Posts: 578
same here :(

_________________
Zesty of Xeniphers (new KI: 20053) GoWIZ
Magic ZESTY (new KI: 21610) Magic Worlds

Image


Top
 Profile  
Reply with quote  
PostPosted: Tue Jun 26, 2018 12:03 pm 
Offline
Obduction Backer

Joined: Wed Jan 03, 2007 6:52 am
Posts: 168
Location: Seattle, Washington, USA
Ditto....(Thanks Susa'n:))


I found this (Ref Drakmyth):-(Hopefully it's still applicable)

Quote:
[Obscure] Spoiler: Log-in Problems
I'm getting "Authentication Failed. Please try again. Account not found."
This means the Auth server does not recognize your Account Name. Your account name is the email address you used to register your account. If you have correctly input that email address and are still receiving this error, try re-registering.
I'm getting "Authentication Failed. Please try again. Incorrect password. Make sure CAPS LOCK is not on."
1. The password you entered does not match the one set for the account. If you have correctly input your password and are still receiving this error, you can reset your password here.
2. Passwords of 16 or more characters in length will fail. Use the password reset option, and change your password to one of not more than 15 characters, and try logging in again.
I'm getting "Authentication Failed. Please try again. Login Denied." OR
I'm getting "Authentication Failed. Please try again. Disconnected from Myst Online." OR
I'm getting "Authentication Failed. Please try again. Unable to connect to Myst Online."
These errors simply indicate that the Authentication Server is down. There is no solution except to wait for Cyan to bring it back up. There have also been reports of this error occurring due to high ping rates when using a satellite internet connection. The only known solution in this case is to use a different, faster, connection.
I'm stuck at "Starting URU, please wait..."
This error is most often caused by a firewall blocking Uru's connection to Cyan's servers. Make sure, if you have a firewall installed, that you mark UruExplorer.exe (and optionally UruLauncher.exe) as an exception.


At:- https://mystonline.com/forums/viewtopic.php?f=40&t=19424

Might be useful for next time, too :)) And there is more there, for other failure announcements....

_________________
Abjab

Hi All !!.....Myst'ya !.....
Image


Top
 Profile  
Reply with quote  
PostPosted: Tue Jun 26, 2018 3:55 pm 
Offline
Former MystOnline Moderator

Joined: Fri Nov 10, 2006 3:05 pm
Posts: 4181
Location: 56°2'26", -3°20'28"
I've left a message for Tor'i about the authentication failure but she seems to be offline at the moment.

_________________
Image Mac - MOULagain KI#00004826 00004289
In the interests of the environment, this post has been constructed entirely from recycled electrons.


Top
 Profile  
Reply with quote  
PostPosted: Tue Jun 26, 2018 4:12 pm 
Offline

Joined: Thu May 18, 2006 11:08 pm
Posts: 3838
Location: In the Cleft
I Sent a message to Chogon too, hopefully they can get it fixed..until then i am going to travel back in time on URU CC

glad i was not the only one who ran into this yesterday.

Dr. CrisGer

_________________
URU MOUL Lives
Admin
3D World and Game Developers Group Linkedin
"We Build Worlds"


Last edited by CrisGer on Wed Jun 27, 2018 12:21 am, edited 1 time in total.

Top
 Profile  
Reply with quote  
PostPosted: Tue Jun 26, 2018 4:30 pm 
Offline
Site Admin

Joined: Wed Aug 02, 2006 7:13 pm
Posts: 1055
Ok, taking a look at it... looks like a server reboot needed.


--Chogon


Top
 Profile  
Reply with quote  
PostPosted: Tue Jun 26, 2018 4:42 pm 
Offline

Joined: Tue Nov 21, 2017 7:33 am
Posts: 48
Location: Germany
Thanks Chogon that you care about it :)

Minasunda
Image


Top
 Profile  
Reply with quote  
PostPosted: Tue Jun 26, 2018 6:05 pm 
Offline
Site Admin

Joined: Wed Aug 02, 2006 7:13 pm
Posts: 1055
All should be good now. There was a DB restart last night (host maintenance).
I restarted all the MOULa servers - which was long over due.


Thanks,
Chogon


Top
 Profile  
Reply with quote  
PostPosted: Tue Jun 26, 2018 8:17 pm 
Offline

Joined: Thu Apr 10, 2008 9:32 am
Posts: 621
Location: Southern California
Chogon wrote:
All should be good now. There was a DB restart last night (host maintenance).
I restarted all the MOULa servers - which was long over due.


Thanks,
Chogon
Thank you, Chogon ... and Vicki (Tor'i), who responded to the ticket I submitted! :D

THE CAVERN IS OPEN!

_________________
Susa'n KI#1040105 (member Shorah gah bigtotee's Hood)


Top
 Profile  
Reply with quote  
PostPosted: Wed Jun 27, 2018 12:23 am 
Offline

Joined: Thu May 18, 2006 11:08 pm
Posts: 3838
Location: In the Cleft
Thank you Chogon! all working fine now. I hated to make Shroomie skip her meals so thanks so much and great to be able to get back in!

Zandi has a day off of having to open the gate, maybe he had time to clean the Grill finally :)

Dr CrisGer

Image

Max and me visit Zandi

_________________
URU MOUL Lives
Admin
3D World and Game Developers Group Linkedin
"We Build Worlds"


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 18 posts ]  Go to page 1, 2  Next

All times are UTC


Who is online

Users browsing this forum: Google [Bot] and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to: